9184-CUSTOMER EXPERIENCE SPECIALIST(FIREARMS)-MAIN STORE

23-Nov-2024

Career Area

Retail Operations

Job Code

5110PB2-04 Customer Experience Specialist

Job Description

As a Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments. You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. You’ll know which products will meet customer’s needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems. With your knowledge and helpful suggestions, customers will continue to shop the Exchange.

We offer flexible scheduling, medical, dental, life and disability insurance, vacation/sick leave and a 401K plan to qualifying associates. You’ll also have access to the installation and its facilities. As well as status as an employee of the DoD.

So what can you expect as a Customer Experience Associate – Firearms at the Exchange?

• Greet every customer with eye contact and smile in your authentic way.
• Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them.
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer.
• Ensure customers have an extraordinary experience while shopping.
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation.

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Number of Positions Remaining

1

Vacancy Number

H-012606-2024

Additional Qualifications/Requirements

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative 
• Able to share brand knowledge

Additional Qualifications/Requirements

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• Previous knowledge and experience with firearms preferred

Job Title

9184-CUSTOMER EXPERIENCE SPECIALIST(FIREARMS)-MAIN STORE

Employment Category

Regular Part Time

Grade

2

Job Tier

1

Job Qualifications

Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Supervisor

No

Facility Name

JBER-ELM MAIN STORE

Salary Minimum

$17.25

Salary Maximum

$30.00

Exchange Location

United States – Alaska – Elmendorf AFB/Fort Richardson

Major Duties

Provides high level of customer satisfaction through excellent service. Greets each customer upon contact, assesses their needs, suggests alternative options, and provides solution resolution. Keeps their needs foremost and creates a welcoming environment.

Operates a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.

Provides specialty product knowledge and superior sales skills to serve the customer. Builds an engaging and productive trust relationship with the customer in order to deliver a personalized shopping experience.

Maintains program compliance with regards to safety/security/service procedures in all aspects of recordkeeping, inventory, storage/display, and sales.

Maintains documentation requirements for specialized area (such as license, registration, stamps, etc.)

Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.

Performs other duties as assigned.

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