University of Stirling

Lodging Administrator
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Submit Particulars

Full time
Open ended

The deadline for purposes is midnight on Monday 08 April 2024.

There may be an expectation that work will probably be undertaken within the UK.

This position would require a Fundamental Disclosure test. A suggestion of employment will probably be topic to a passable consequence of this course of.

This position will not be eligible for sponsorship. Candidates require to have current proper to work within the UK.

The College of Stirling recognises {that a} various workforce advantages and enriches the work, studying and analysis experiences of your entire campus and better neighborhood. We’re dedicated to eradicating boundaries and welcome purposes from those that would contribute to additional diversification of our workers and make sure that equality, range and inclusion is woven into the substance of the position. We strongly encourage purposes from individuals from various backgrounds together with gender, id, race, age, class, and ethnicity.

The Submit

Primarily based with the Lodging Providers workplace this can be a buyer going through position. The position holder will probably be anticipated to indicate excellence in buyer care when coping with all enquiries and supply a responsive reception and administration service throughout the division.

The position holder will work carefully with college students and visitors coping with all points of Lodging Providers. They are going to deal instantly with rental revenue, normal revenue and help with every day banking, rental funds, every day monetary journals and month finish / yr finish reporting as required. In further they are going to be answerable for liaising with HR to keep up workers information, collating workers illness and extra time information and offering help for managers on HR processes.

The position holder will even be a part of the primary administrative group that may help all residences clusters with any related administrative work.

The position holder will contribute to the event of the service and have accountability for social media websites and the identification and implementation of different improvements in on-line media.

Extra Info/Particular Situations

– There isn’t any requirement to put on a uniform, nevertheless you’ll be anticipated to all the time current a wise {and professional} picture

– It’s a requirement of those roles that working hours are versatile to satisfy the calls for of the enterprise, usually Monday to Friday, however some weekend work is required throughout busy durations (often the beginning and finish of semester) and through applicant / open days.

Description of Duties

To reply to enquiries concerning lodging or if obligatory, these are directed to probably the most acceptable individual inside Lodging Providers or the College for motion
To make sure correct and common switch of economic info from the lodging system to the primary College finance system (Agresso)
To create and test buy orders, aiding colleagues as required
To just accept funds by money, card or cheque all the time guaranteeing accuracy and the issuing of receipts and reconciling balances for all funds
To make sure any monetary discrepancies are investigated and reported in accordance with College process
Preparation of inner journal entries for processing through the College finance workplace
To undertake every day banking duties, ensuing accuracy and proper procedures are adopted
To undertake every day reconciliation of transactions to bookings of summer season Business Enterprise, investigating and rectifying errors as they come up
To attend and supply info to present and future college students concerning College lodging at College open and applicant days (often Saturdays) and help within the supply of an lodging roadshow
To help with month finish and yr finish actions as required
To facilitate discussions with college students concerning lease debt and be assured in negotiating and agreeing acceptable cost plans when required
To liaise with Cluster groups and Lodging Providers Administration with reference to day-to-day actions and administrative and normal workplace help necessities
To supply a complete administration help service to the Lodging Providers administration group and lodging clusters. This contains sustaining workers information, timesheets, reporting of illness, normal correspondence, submitting and so on
To liaise instantly with different departments of the College, akin to finance, pupil administration and SDSS, guaranteeing acceptable info switch and subsequent actions are taken the place relevant
Contribute to the event and implementation of Lodging Providers strategic targets
Create and monitor Lodging Providers Social Media websites
Contribute to publishing schedules for social media
Contribute to the creation and publication of content material on social media Monitor and supply updates for the Lodging Providers net pages
Some other duties as outlined by Lodging Providers Administration

Important Standards

{Qualifications}

Educated to Normal Grade Stage or larger, to incorporate maths or to in a position to show a comparable degree of potential, e.g., by means of related expertise.

Data & Expertise

Substantial expertise of working as a part of a group offering excellence in buyer care inside a entrance going through, operational position.
Expertise of creating choices and utilizing judgement and initiative to resolve issues
Proof of robust interpersonal expertise
Proof of being self-motivated with a “can do” fashion and strategy
Laptop literate – minimal of e-mail and Microsoft packages akin to phrase / excel
Proof of fantastic written and verbal communication expertise
Proof of a excessive degree of accuracy
Data of Social Media

Expertise & Attributes

Means to work independently, in addition to a part of a group
Means to prioritise a number of duties and meet deadlines
Flexibility, reliability and punctuality
Willingness to attend and take part in related coaching to make sure that excessive requirements are all the time maintained
Responsiveness to satisfying the right calls for of consumers and colleagues; to train good inter-personal expertise; and to make use of good judgement

Fascinating Standards

Expertise of utilizing an lodging finance system
Data of the College
Proof of working with college students / younger individuals
Data of the Universities allocations coverage
Confirmed observe report in coping with room allocations
Familiarity with Room Service system (Lodging Reserving System)
Expertise working inside a monetary atmosphere and of utilizing a finance system

About Us

The position holder will probably be required to proof that they will meet the qualities related to the next behavioural competencies, as detailed throughout the AUA Competency Framework.

Managing self and private expertise
Being conscious of your individual behaviour and aware of the way it impacts on others, enhancing private expertise to adapt skilled apply accordingly.

Delivering wonderful service
Offering the highest quality service to exterior and inner shoppers. Constructing real and open long-term relationships with a view to drive up service requirements.

Discovering options
Taking a holistic view and dealing enthusiastically to analyse issues and to develop workable options. Figuring out alternatives for innovation.

Embracing change
Being open to and interesting with new concepts and methods of working. Adjusting to unfamiliar conditions, shifting calls for and altering roles.

Utilizing sources successfully
Figuring out and making the best use of sources together with individuals, time, info, networks and budgets.

The College

Concerning the Directorate

Lodging Providers sits throughout the Business Providers Directorate

Our Imaginative and prescient

We’ll ship to our college students, College colleagues and business clients an impressed service that has their wants at its core, considerably contributing to the status and monetary development of the College.

By:

• Delivering excellent customer support and help

• Our dedication to workers engagement and improvement to ship and embrace the College’s Strategic Plan

• Maximising the standard of merchandise, providers, occasions, and amenities

• Optimising return on all house throughout and out-with semester

• Enhancing the profile and status of the College of Stirling

• Prioritising the allocation of lodging to help the College recruitment priorities

• Fostering a residing atmosphere conducive to profitable research; respecting the cultural range of the of our neighborhood and supporting our college students, encouraging respectfulness and optimistic citizenship.

The Lodging Providers group are pupil going through and answerable for the administration of over 2,500 pupil rooms let to Undergraduate and Postgraduate college students. Lodging Providers delivers circa £11m by means of pupil lease. We have now a key position in pupil recruitment and retention. The group offers 24/7 help and consists of over 100 workers who work with college students daily. In the summertime months the group ship wonderful customer support to paying visitors utilizing the College’s lodging.

We wish to be recognised as a group that does the best factor, makes issues occur and others wish to work with.

The College of Stirling is dedicated to offering training with a function and finishing up analysis which has a optimistic impression on communities throughout the globe – addressing actual points, offering options, and serving to to form society. Stirling is 4th in Scotland and forty third within the UK for analysis impression, with 87% of its analysis having an excellent or very appreciable impression on society – and greater than 80% rated both world main or internationally wonderful (Analysis Excellence Framework 2021).

The College of Stirling is ranked among the many high 30 UK universities for pupil satisfaction (Nationwide Scholar Survey) and high 30 within the UK for postgraduate pupil expertise (Postgraduate Taught Expertise Survey), and has an general five-star score within the QS Stars College Rankings.

Greater than 17,000 college students research with the College of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The College – additionally dwelling to 1,700 workers – is ranked first within the UK and high three on the planet for its campus atmosphere (Worldwide Scholar Barometer 2022, wave two). Ranked first within the UK and high 5 on the planet for its sports activities amenities (Worldwide Scholar Barometer 2022, wave two), Stirling is Scotland’s College for Sporting Excellence. Its world-class amenities present the right coaching atmosphere for the College’s sports activities students – lots of whom compete on the highest degree, together with on the Olympics and Commonwealth Video games – and for college kids, workers, and the broader neighborhood.

The College has twice been recognised with a Queen’s Anniversary Prize – the primary for its Institute for Social Advertising and Well being (2014) and the second for its Institute of Aquaculture (2019).

The College is a signatory to the £214 million Stirling and Clackmannanshire Metropolis Area Deal and a central accomplice of the Forth Valley College School Well being Partnership.
www.stir.ac.uk @stiruni

Job quantity: SERV01888
Contract Kind: Open Ended
Posting Finish Date: 08-Apr-2024
Location:: Stirling Campus
Grade: Grade5 £25,138-£27,979 p.a.
College/Service: Business Providers

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