University of Stirling

Lodging Administrator
Apply

Put up Particulars

Full time
Open ended

The cut-off date for purposes is midnight on Monday 08 April 2024.

There may be an expectation that work might be undertaken within the UK.

This function would require a Fundamental Disclosure test. A proposal of employment might be topic to a passable end result of this course of.

This function isn’t eligible for sponsorship. Candidates require to have current proper to work within the UK.

The College of Stirling recognises {that a} various workforce advantages and enriches the work, studying and analysis experiences of your complete campus and higher group. We’re dedicated to eradicating boundaries and welcome purposes from those that would contribute to additional diversification of our workers and make sure that equality, variety and inclusion is woven into the substance of the function. We strongly encourage purposes from folks from various backgrounds together with gender, id, race, age, class, and ethnicity.

The Put up

Based mostly with the Lodging Companies workplace this can be a buyer dealing with function. The function holder might be anticipated to point out excellence in buyer care when coping with all enquiries and supply a responsive reception and administration service throughout the division.

The function holder will work carefully with college students and company coping with all points of Lodging Companies. They may deal straight with rental revenue, basic revenue and help with each day banking, rental funds, each day monetary journals and month finish / 12 months finish reporting as required. In further they are going to be liable for liaising with HR to keep up workers information, collating workers illness and extra time information and offering help for managers on HR processes.

The function holder may even be a part of the principle administrative crew that may help all residences clusters with any related administrative work.

The function holder will contribute to the event of the service and have duty for social media websites and the identification and implementation of different improvements in on-line media.

Further Info/Particular Situations

– There is no such thing as a requirement to put on a uniform, nonetheless you can be anticipated to at all times current a sensible {and professional} picture

– It’s a requirement of those roles that working hours are versatile to fulfill the calls for of the enterprise, usually Monday to Friday, however some weekend work is required throughout busy durations (normally the beginning and finish of semester) and through applicant / open days.

Description of Duties

To reply to enquiries relating to lodging or if crucial, these are directed to probably the most applicable particular person inside Lodging Companies or the College for motion
To make sure correct and common switch of monetary data from the lodging system to the principle College finance system (Agresso)
To create and test buy orders, helping colleagues as required
To just accept funds by money, card or cheque at all times making certain accuracy and the issuing of receipts and reconciling balances for all funds
To make sure any monetary discrepancies are investigated and reported in accordance with College process
Preparation of inner journal entries for processing by way of the College finance workplace
To undertake each day banking duties, ensuing accuracy and proper procedures are adopted
To undertake each day reconciliation of transactions to bookings of summer time Business Enterprise, investigating and rectifying errors as they come up
To attend and supply data to present and future college students relating to College lodging at College open and applicant days (normally Saturdays) and help within the supply of an lodging roadshow
To help with month finish and 12 months finish actions as required
To facilitate discussions with college students relating to hire debt and be assured in negotiating and agreeing applicable cost plans when required
To liaise with Cluster groups and Lodging Companies Administration close to day-to-day actions and administrative and basic workplace help necessities
To offer a complete administration help service to the Lodging Companies administration crew and lodging clusters. This consists of sustaining workers information, timesheets, reporting of illness, basic correspondence, submitting and so on
To liaise straight with different departments of the College, akin to finance, pupil administration and SDSS, making certain applicable data switch and subsequent actions are taken the place relevant
Contribute to the event and implementation of Lodging Companies strategic aims
Create and monitor Lodging Companies Social Media websites
Contribute to publishing schedules for social media
Contribute to the creation and publication of content material on social media Monitor and supply updates for the Lodging Companies internet pages
Some other duties as outlined by Lodging Companies Administration

Important Standards

{Qualifications}

Educated to Normal Grade Degree or greater, to incorporate maths or to capable of display a comparable degree of capability, e.g., via related expertise.

Information & Expertise

Substantial expertise of working as a part of a crew offering excellence in buyer care inside a entrance dealing with, operational function.
Expertise of constructing choices and utilizing judgement and initiative to resolve issues
Proof of sturdy interpersonal expertise
Proof of being self-motivated with a “can do” fashion and strategy
Laptop literate – minimal of e-mail and Microsoft packages akin to phrase / excel
Proof of wonderful written and verbal communication expertise
Proof of a excessive degree of accuracy
Information of Social Media

Abilities & Attributes

Capability to work independently, in addition to a part of a crew
Capability to prioritise a number of duties and meet deadlines
Flexibility, reliability and punctuality
Willingness to attend and take part in related coaching to make sure that excessive requirements are at all times maintained
Responsiveness to satisfying the right calls for of shoppers and colleagues; to train good inter-personal expertise; and to make use of good judgement

Fascinating Standards

Expertise of utilizing an lodging finance system
Information of the College
Proof of working with college students / younger folks
Information of the Universities allocations coverage
Confirmed observe document in coping with room allocations
Familiarity with Room Service system (Lodging Reserving System)
Expertise working inside a monetary surroundings and of utilizing a finance system

About Us

The function holder might be required to proof that they will meet the qualities related to the next behavioural competencies, as detailed throughout the AUA Competency Framework.

Managing self and private expertise
Being conscious of your individual behaviour and aware of the way it impacts on others, enhancing private expertise to adapt skilled apply accordingly.

Delivering glorious service
Offering the highest quality service to exterior and inner shoppers. Constructing real and open long-term relationships with a purpose to drive up service requirements.

Discovering options
Taking a holistic view and dealing enthusiastically to analyse issues and to develop workable options. Figuring out alternatives for innovation.

Embracing change
Being open to and fascinating with new concepts and methods of working. Adjusting to unfamiliar conditions, shifting calls for and altering roles.

Utilizing assets successfully
Figuring out and making the most efficient use of assets together with folks, time, data, networks and budgets.

The College

In regards to the Directorate

Lodging Companies sits throughout the Business Companies Directorate

Our Imaginative and prescient

We are going to ship to our college students, College colleagues and business clients an impressed service that has their wants at its core, considerably contributing to the status and monetary progress of the College.

By:

• Delivering excellent customer support and help

• Our dedication to workers engagement and improvement to ship and embrace the College’s Strategic Plan

• Maximising the standard of merchandise, companies, occasions, and amenities

• Optimising return on all house throughout and out-with semester

• Enhancing the profile and status of the College of Stirling

• Prioritising the allocation of lodging to help the College recruitment priorities

• Fostering a dwelling surroundings conducive to profitable research; respecting the cultural variety of the of our group and supporting our college students, encouraging respectfulness and optimistic citizenship.

The Lodging Companies crew are pupil dealing with and liable for the administration of over 2,500 pupil rooms let to Undergraduate and Postgraduate college students. Lodging Companies delivers circa £11m via pupil hire. Now we have a key function in pupil recruitment and retention. The crew offers 24/7 help and consists of over 100 workers who work with college students day by day. In the summertime months the crew ship glorious customer support to paying company utilizing the College’s lodging.

We wish to be recognised as a crew that does the best factor, makes issues occur and others wish to work with.

The College of Stirling is dedicated to offering training with a goal and finishing up analysis which has a optimistic influence on communities throughout the globe – addressing actual points, offering options, and serving to to form society. Stirling is 4th in Scotland and forty third within the UK for analysis influence, with 87% of its analysis having an excellent or very appreciable influence on society – and greater than 80% rated both world main or internationally glorious (Analysis Excellence Framework 2021).

The College of Stirling is ranked among the many prime 30 UK universities for pupil satisfaction (Nationwide Scholar Survey) and prime 30 within the UK for postgraduate pupil expertise (Postgraduate Taught Expertise Survey), and has an general five-star ranking within the QS Stars College Scores.

Greater than 17,000 college students research with the College of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The College – additionally house to 1,700 workers – is ranked first within the UK and prime three on the planet for its campus surroundings (Worldwide Scholar Barometer 2022, wave two). Ranked first within the UK and prime 5 on the planet for its sports activities amenities (Worldwide Scholar Barometer 2022, wave two), Stirling is Scotland’s College for Sporting Excellence. Its world-class amenities present the proper coaching surroundings for the College’s sports activities students – lots of whom compete on the highest degree, together with on the Olympics and Commonwealth Video games – and for college kids, workers, and the broader group.

The College has twice been recognised with a Queen’s Anniversary Prize – the primary for its Institute for Social Advertising and marketing and Well being (2014) and the second for its Institute of Aquaculture (2019).

The College is a signatory to the £214 million Stirling and Clackmannanshire Metropolis Area Deal and a central associate of the Forth Valley College School Well being Partnership.
www.stir.ac.uk @stiruni

Job quantity: SERV01888
Contract Sort: Open Ended
Posting Finish Date: 08-Apr-2024
Location:: Stirling Campus
Grade: Grade5 £25,138-£27,979 p.a.
College/Service: Business Companies

Put up Particulars