Account Coordinator

Job title:

Account Coordinator

Company

National Dispatch Services

Job description

Permanent 40 h – Full time 37,500.00$ Yearly As soon as possible Work shift: DayDescriptionCompany Overview: National Dispatch Group is a premier provider of nationwide dispatch services, dedicated to delivering exceptional client satisfaction and operational efficiency. We are committed to cultivating a collaborative and supportive work environment where employees can thrive and grow. Position Overview: We are in search of an Account Coordinator to join our dynamic team of specialists. The ideal candidate will be a proactive and detail-oriented individual with outstanding communication skills and a strong dedication to customer service. This role presents an exciting opportunity to embark on a career with a reputable and expanding company. Job Description: • Respond promptly to incoming calls and emails from clients to generate quotes, process orders, and coordinate dispatches nationwide. • Research and identify the specific equipment or specialists required for each request and coordinate operations accordingly. • Provide courteous and informative customer support, showcasing a comprehensive understanding of our services and capabilities. • Collaborate with team members to address and resolve any significant client issues, such as delays or delivery difficulties. • Follow up with clients to ensure satisfaction, monitor job progress, and promptly address any concerns. • Participate in limited on-call service rotations with compensation. • Availability to work on-call rotations as required. Qualities: • Customer-oriented with a service-first mindset. • Tech-savvy and adaptable to new software and systems. • Outgoing and personable, with strong interpersonal skills. • Motivated and proactive, demonstrating a strong work ethic. • Team-oriented with the ability to collaborate effectively. • Excellent communicator, both verbally and in writing. Required Qualifications: • High school diploma or equivalent experience. • Min. 1 to 3 years of experience in retail, customer service, or call center environments. • Proficiency in English; ability to communicate in French is preferred. • If you have experience in retail, facilities management, or construction, it would be considered advantageous for this role. Job Type: Full-time Pay: Starting $37,400.00 per year Benefits (After Probation Period): • Medical and Dental benefits • Vacation Benefits Schedule: • Mon to Fri 8:30 – 5:00pm • Potential for alternative shifts: Wed-Sun (normal office hours) or Mon-Fri 12:30-9:00 pm • On-call rotations Supplemental Pay Types: • Bonus pay Ability to Commute: English & French preferred Work Location: In-person, Montréal, QC H4P 2N5 We extend our gratitude to all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.Requirements

• Essential – Can speak English and functional French
• Essential – Live in Montreal area

Salary benefits : Emergency service bonuses, insurance planRelocation/Travel requirements : NoneNational Dispatch Services LimitedWe started small. In a one bedroom apartment almost 20 years ago. Isn’t that how all the best entrepreneurial stories begin? ​Over the last two decades, we’ve grown from a one-woman show in a single room to a bigger office, to an even bigger…

Expected salary

$37400 per year

Location

Montreal, QC

Job date

Fri, 07 Feb 2025 08:16:25 GMT

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