Account Lead Trainee – Philippines, Remote

About Magic

Magic is a number one fashionable outsourcing platform that connects SMBs to high-quality distant employees, from SDRs to digital assistants and extra. With roots in Silicon Valley, and backing from prime enterprise capitalists, our employees are supercharged with a mix of the newest AI expertise and coaching.

Background

Our firm got here out of Y Combinator in 2015. Since then we have grown to 1000+ distant employees, with robust venture-backing (together with Sequoia Capital) and over $30M in funding up to now. We’re totally distant throughout Asia and US time zones.

• Try Magic’s Business Profile
• Know extra about our Group through Magic’s Careers Page

Why does this position exist

We’re on the lookout for a Magic Skilled Account Lead who can be in a full-time, entry-level administration management position and can be chargeable for dealing with the corporate’s prime shoppers and managing a crew of digital assistants (VAs).

The affect you’ll make:

• Account Administration – Work with the shoppers to drive additional progress into their enterprise/es and function the principle point-of-contact for all VA and quality-related considerations.
• High quality Management – Monitor and handle the standard of the VAs’ output and methods for dealing with new duties, in addition to the overall high quality of communication.
• Assistant Help – Present essential assist to assigned VAs all through their shifts.

Necessities

• Should have 1 to 2 years prior expertise in managing a crew or supervising freelancers

• Proficiency in Google sheets and the flexibility to study new software program platforms
• Prior expertise in speaking and dealing with shoppers is a plus
• VA expertise is a plus

Your superpowers are…

• Glorious English communication expertise, each verbal and written
• Excessive consideration to element and due diligence, adaptable, good at multitasking, robust grit and fortitude.
• Capable of meet established deadlines
• Sturdy interpersonal relationship expertise and might encourage crew members.
• Very dynamic crew participant.
• Can adapt to a start-up work setting.
• Resourcefulness, dedication, and resilience
• Potential to deal with a number of initiatives, set up priorities, and be versatile and arranged
• Potential to successfully work in a fast-paced setting with regularly altering priorities, deadlines, and workloads that may be variable for lengthy durations of time.

It’s best to apply if…

• You may have a excessive degree of accountability and possession to taking pleasure in serving to scale the enterprise of shoppers by understanding their enterprise wants
• You may have management qualities to successfully handle digital assistants beneath your crew
• You may have the need and pleasure to study new instruments, processes, and techniques.
• You might be extremely dependable with a GSD mindset regardless of exterior circumstances. You say what you imply and do what you say. You might be constant and take possession in conditions, massive or small.
• You might be Proactive, see potential issues earlier than they occur, and aren’t afraid to talk up/problem the established order.
• You may have a powerful work ethic and a can-do perspective when confronted with challenges
• You thrive in a distant work setting. Absolutely distant work is just not for everybody; it requires the flexibility to shortly decide up on-line instruments, get conversant in our tech stack (G-Drive, Slack, and many others.), and talk (and infrequently over-communicate) nicely in writing.
• You like studying new issues. Whether or not you study finest by means of studying, listening, doing, or exploring, you’re perpetually curious concerning the world and work round you and at all times attempting to degree up your private {and professional} life by means of self-directed studying.

Private Qualities

• Individuals who can innovate
• Individuals who can encourage different crew members
• People who find themselves adaptable to work in a startup setting.
• Gritty and passionate

Advantages