Account Manager, Aeroplan eStore

Air Canada

Job title:

Account Supervisor, Aeroplan eStore


Air Canada

Job description

DescriptionBeing a part of Air Canada is to change into a part of an iconic Canadian image, just lately ranked the perfect Airline in North America. Let your profession take flight by becoming a member of our numerous and vibrant staff at the forefront of passenger aviation.The first operate of this position is to efficiently handle and develop a portfolio of important Aeroplan on-line relationships through the Aeroplan eStore. With a radical understanding of companion administration, affiliate marketing online, member engagement and shopper loyalty, this position delivers in opposition to Aeroplan’s general technique to attaining on a regular basis relevance with members and making certain we’re a world chief within the Journey and Loyalty sector.The incumbent should be capable of collaborate successfully and affect inside and exterior stakeholders to flawlessly execute enterprise aims. This position requires a enterprise chief who excels at constructing and strengthening relationships with the power to cross promote, upsell and execute contracts. This particular person should have the distinctive potential to undertaking handle deliverables, whereas overseeing a strong portfolio of ~250 on-line retailers. Moreover, the person is liable for monetary and strategic supply of AC and companion particular targets.This place could also be positioned in Downtown Toronto or Montreal.Key Features & AccountabilitiesPartnership Administration

  • Develop and deepen present relationships in affiliate marketing online channel, working with ~250 world class on-line retailers
  • Construct and ship eStore on-line retailer advertising campaigns, negotiating elevated commissions and promoting advertising channel placements
  • Work with inside stakeholders (Advertising, Inventive, third social gathering provider, Authorized, Procurement, and many others.) to make sure that partnership/service provider objectives and contract aims are achieved
  • Attend annual conferences to community and maintain abreast of business information, traits and evolving know-how

Enterprise Growth & Income Technology

  • Meet or exceed monetary targets for eStore
  • Supply, discover and examine potential new eStore companions to drive Aeroplan income
  • Determine progress and worth add alternatives for present companions as a way to improve spend
  • Collaborate with cross-functional groups spanning procurement, authorized, insurance coverage, tax, privateness, and IT to handle execution of contractual agreements


  • Assist the supply and execution for the affiliate facet of Aeroplan eStore
  • Put together annual budgets, ongoing forecasting, evaluation, and month-to-month monetary reporting for eStore
  • Observe efficiency and acquire insights by using varied reporting instruments together with Adobe Analytics, Energy BI and people offered by varied affiliate networks
  • Work with IT, Associate Advertising, Product groups and repair supplier to launch and onboard new affiliate partnerships, providing new earn alternatives for members
  • Drive a tradition of elevated productiveness, creating and creating processes which can drive effectivity and effectiveness
  • Present insightful suggestions to product staff on eStore platform optimization, delivering worth to members
  • Possession of making certain inventive and content material accuracy on platform, by conducting ongoing platform audits and evaluations of selling belongings and presents
  • Deal with each day ad-hoc requests from companions to ship in opposition to their ongoing enterprise wants
  • Liaise with inside stakeholders and companions to analyze and resolve buyer inquiries


  • Provoke discussions with companion advertising to ship methods and construct marketing campaign initiatives that contribute to the continued progress of the eStore
  • Evaluation, present suggestions, and approve all inventive belongings for eStore communications to make sure key messaging is conveyed to drive member engagement and income
  • Ongoing communications with companions/retailers to promote placements and successfully promote their manufacturers, making certain inventive messaging achieves companion/service provider objectives
  • Have interaction with Advertising, Operations and third service supplier relating to the eStore to maximise companion visibility and artistic positioning to realize marketing campaign success
  • Handle third social gathering service supplier relationship because it pertains to eStore affiliate companions
  • Talk and monitor execution of weekly platform updates (multipliers, placements) and advertising initiatives


  • Minimal 5 years Account administration expertise in retail, loyalty, affiliate marketing online, gross sales and enterprise growth
  • Exemplary companion administration abilities, with potential to function as key level of contact for all issues particular to accounts from supporting methods, driving progress to managing buyer escalations
  • Expertise negotiating and executing contracts/agreements to maximise profitability
  • Capability to speak, construct consensus and affect key stakeholders in any respect ranges of the group
  • Confirmed monitor report in setting/assembly or exceeding targets in a fast-paced entrepreneurial setting with a deal with operational excellence
  • Robust interpersonal abilities with confirmed potential to construct lengthy lasting relationships, adapting and main with a versatile mindset and a ardour for progress
  • Eager consideration to element and time administration with potential to handle advanced, multi-faceted initiatives with minimal supervision and path
  • Demonstrated efficient communication and management abilities with expertise delivering shopper targeted options to buyer wants
  • Content material administration experience, educated at inputting, updating and sustaining knowledge (e.g. eStore Platform, Unica) and pulling knowledge/experiences (Cubik)
  • Expertise with forecasting, managing and monitoring a number of monetary budgets, shopper invoicing
  • Submit-secondary training in enterprise administration, advertising or a associated discipline

Situations of Employment:Candidates should be eligible to work within the nation of curiosity, on the time any provide of employment is made and looking for any required work permits/visas or different authorizations which can be required is the only accountability of the candidates making use of for this place.Linguistic NecessitiesBased mostly on equal {qualifications}, choice will probably be given to bilingual candidates.Variety and InclusionAir Canada is strongly dedicated to Variety and Inclusion and goals to create a wholesome, accessible and rewarding work setting which highlights staff’ distinctive contributions to our firm’s success.As an equal alternative employer, we welcome functions from all to assist us construct a various workforce which displays the variety of our prospects, and communities, by which we reside and serve.Air Canada thanks all candidates for his or her curiosity; nevertheless solely these chosen to proceed within the course of will probably be contacted.

Anticipated wage


Toronto, ON

Job date

Sat, 23 Mar 2024 23:10:36 GMT

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