Account Manager, TELUS Health, Care Centers

Description

We are the TELUS Health Care Centers Sales and Marketing team, a dynamic, innovative, and highly engaged team of professionals dedicated to preventive healthcare, inspiring positive lifestyle choices and helping to improve patient outcomes across the country.

We are as passionate about health care and our clients as we are about our business, and we’re looking for people who get excited about thinking and delivering differently.

Our team members include people like you – curious, analytical, innovative, and authentic. We believe that you’ll find our high-performance culture personally fulfilling, professionally challenging and rewarding. Join our team and make your future friendly too.

Join our Team

The Account Manager is accountable for developing, managing and nurturing the strategic account strategy for a set of medium / large accounts. The successful applicant will be someone who has a natural ability to form and grow relationships, is hyper-organized, fast-paced environment and has a proven history of over-exceeding sales targets.

Responsibilities

• Own the executive-level client relationship and strategic business planning
• Negotiate contractual agreements in accordance with TELUS’ policy and procedures
• Provide accurate and timely forecasts, funnel hygiene, target/objective updates to deliver on all territory plans and team annual targets
• Engage the client to fully understand their business to effectively create territory plans, account plans, opportunity plans, executive call plans, etc
• Maintain high levels of customer satisfaction by leading the account team to drive real and long-standing business value
• Engage the necessary resources from within the extended team and external stakeholder community to fully support the needs of the business
• Over achieve annual sales targets

Qualifications

• Professionalism & Relationships: Effective understanding of healthcare industry is an asset; strong business acumen of Canada’s largest employers is a necessity. Working knowledge of industry trends at a business level, the competitive healthcare landscape, market and economy. You are someone who thrives in relationship-based roles, and are not simply an “Account Executive” to your clients, but a trusted and valued extension of their team
• Passion for Healthcare: Knowledge of all core business offerings that enable a customer’s health, wellness and safety objectives. Able to confidently communicate TELUS Health Care Centre’s value proposition and commitment to helping clients and their employees/executives live their healthiest, happiest lives. Core offerings include: Virtual Healthcare, Preventive Health Assessments, Employee Wellness, and Occupational Health & Safety
• Strategy and Planning: You are a leader who has launched many products/services for former clients, and are a positive collaborator with a multitude of internal stakeholders. You have experience using Salesforce.com in previous sales positions to build a strong, healthy funnel that embodies quality, quantity, velocity and balance in its opportunities. Ensures appropriate balance of prospecting, qualification and closing activity documented via Salesforce.com. 300% funnel coverage at all times and 100%+ forecasting accuracy, including adherence to Premier Sales Organization (PSO) sales methodology
• Integrity: When you set a goal – you accomplish it, and do so with tact. You’re the type of team player who not only wants to over-achieve your own goals, but help your teammates as well. When you set your mind to something, you get it done – and if the unexpected were to arise (such as a global pandemic), you have the unique aptitude to carve a new path: nothing will get in your way
• Purposeful Execution: Effectively negotiates contract commitments internally and externally using influence and persuasion techniques to increase sales revenue, achieve better margins and achieve improved, more trusted customer relationships. You have seen through the contract signing process from end-to-end many times with large enterprise clients
• Engaging the Customer: Genuine and authentic customer advocate, who takes accountability and manages customer expectations. Experience leading annual/quarterly/monthly reviews with key clients to review measures of success, while finding additional opportunities to partner

Relevant Experience

• 5+ years of Sales Experience
• Post-secondary education
• Bilingual – English and French (written and spoken)

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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