Administrative Advisor

Administrative Advisor

A3 Point 15 – 18 (£21,750 – £23,264) + 8% employer pension contribution.

35 hours per week, normally based at Changeworks office, 36 Newhaven Road Edinburgh (A hybrid
of home and office working, following Changeworks’ New Ways of Working policy)

Changeworks runs a very successful fuel billing, energy advice and advocacy service for
vulnerable householders across Edinburgh, East Lothian, West Lothian, Midlothian, Borders,and
Highland regions. We are seeking an Administrative Advisor to provide high quality energy
efficiency advice to our clients, as well as excellent administrative support to the Affordable
Warmth Services Team.

The successful candidate will be an enthusiastic individual with excellent customer service
skills. This is a varied and flexible role, working as part of a team, supporting a busy
department. As the first point of contact for vulnerable clients you should be a confident
communicator, with an excellent telephone manner. You will also deliver advice face to face at
outreach events. You will have experience working with databases and IT packages such as
Outlook, Word, Excel working to a high level of accuracy throughout. 

We will start to grow your knowledge of services straight away, including full training on the
topic of energy efficiency advice as well as a City and Guilds qualification on Energy
Efficiency in the home. Further training in all the relevant operations and tasks will also be
provided. Due to the nature of the role, training will be ongoing to ensure that employees are
kept up to date with developments and new technologies. 

We offer an attractive staff benefits package, excellent pension and employee benefits which
include 26 days paid holiday plus 9 bank holidays per year.

To apply, please click below or email [email protected] or contact reception
on 0131 555 4010 to request an application pack quoting the reference AWSAA

Closing date for applications: Tuesday 13th June, 11am

Interviews: Monday 26th – Wednesday 28th June

For further information about this post please contact Liam Kidd [email protected]

Changeworks – inspiring change for people and the environment.

Passion, integrity, innovation, collaboration and empowerment are the values which drive us. We
aim to inspire and enable people to live and work more sustainably, inspiring change for people
and the environment