Administrative Assistant/Receptionist

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Administrative Assistant is responsible for both receptionist services and administrative duties for the IRC Arizona offices.

Major Responsibilities:

• Greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department. Manage flow of visitors during peak periods such as open office hours.

• Answer and direct incoming telephone calls. Take messages and answer basic questions.

• Assist with safety and security measures as required.

• Order and maintain stock of needed office supplies. Review inventory and monitor prices.

• Maintain office equipment including copier, fax, printer, scanner and projector in good working order. Arrange for maintenance and repair as needed.

• Maintain donations inventory.

• Responsible for making ID badges and maintaining office photo lists.

• Liaise with building super on maintenance concerns. Monitor ongoing required maintenance.

• Liaise with cleaning company on daily service.

• Serve as first point of contact for IT issues, maintain familiarity with servers, network router, and other system equipment. Monitor telephone system; update voice mail and extensions as needed for new staff, and maintain office phone list.

• Ensure new staff and interns have access to ID cards, swipe cards and office keys.

• Coordinate calendaring and use of shared spaces such as conference rooms and classrooms.

• Receive and distribute mail. Process outgoing mail and deposit in mailbox on daily basis.

• Maintain physical and digital personnel files, documents, and information.

• Comply with agency policies and protocol.

• Other tasks and projects as directed by supervisor.

Key Working Relationships:

Position Reports to: Deputy Director, Operations

Job Requirements:

• High school diploma required; some university education preferred.

• Fluent in English with strong verbal and written communication skills.

• Proficiency in language(s) spoken by IRC’s clients is desired; including Spanish, Arabic, Dari, Farsi, and/or Pashto.

• Demonstrated proficiency with Microsoft Office programs including Excel, Word and Outlook

• Must be well-organized, reliable, professional, detail oriented and flexible.

• Desire to work as a team member and in a multicultural workplace.

• Must have a valid driver’s license, active insurance policy, and access to reliable transportation.

• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

• Occasional domestic (non-local) travel required; up to 10%.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.