Administrative Associate I in STEVENS POINT, Wisconsin

JOB REQUIREMENTS: Take incoming calls or in-person visits regarding a
wide variety of programs and services. Exercise judgment in determining
whether: Can handle problem or request for information Need to refer
call or request to a program director or on-call Information &
Assistance Specialist If problem or request is not appropriate to ADRC
services, refer to another staff person or agency Maintain list of phone
numbers of other often-requested agencies/services. Provide general
information to visitors/callers re ADRC services: Ask appropriate
questions to determine area(s) of need Explain services, programs,
classes and provide literature Obtain participant data (address,
emergency contact, etc.) for mailing lists and agency computer systems
Reservations, Appointments, and Information: Take (by phone or in
person) reservations for: Nutrition Program dining sites maintaining
attendance logs, back up registrar. Transportation services referrals
Homestead, Energy Assistance, income tax assistance Foot Care Clinic:
send referral form to participant’s physician schedule appointments and
explain documentation and supplies needed send appointment reminder
postcard foot care filing (both- pull files prior to the appointment and
re-file upon completion of the appointment) Lincoln Center facilities:
schedule rooms for meetings, conferences, etc. Lincoln Center
classes/activities: Complete registration information Collect fees
Maintain records for billing Managed Care Organizations and IRIS
Agencies ADRC Agency Responsibilities: Complete required agency
paperwork including, payroll, time logs, and other records required for
agency functioning via computer. Enter daily receipts in computer system
and reconcile cash drawer with reports Enter statistics into required
databases Senior Center Activities: Lincoln Center facilities: Maintain
calendar of Lincoln Center classes/activities/meetings per information
received Notify Facilities crew re room arrangement needs Verify monthly
Lincoln Center room schedule Maintain knowledge of senior center
computer program operations Coffee Stop: Monitor budget, stock supplies
and maintain operations Work cooperatively with Coffee Stop volunteer
Volunteer Responsibility: Act as liaison between volunteers and program
managers. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Six months
work experience in an office setting. Experience in customer service
preferred. Experience with computer programs such as MS Word and Excel.
Experience in a social or aging services work setting helpful.
***** APPLICATION INSTRUCTIONS: Apply In Person: Portage County
Human Resources 1462 Strongs Ave. Stevens Point, WI 54481 1st review of
applicants: Friday, June 14th Apply Online: www.co.portage.wi.us Other:
You may also call 715-346-1327 to have an application mailed to you.