After Sales Support Coordinator

Job title:

After Gross sales Help Coordinator

Firm

LafargeHolcim

Job description

Overview:The After Gross sales Help Consultant (ASSR) is accountable to proactively handle key points of post-sale buyer relationships as they relate to accounts receivable. This position is chargeable for managing and resolving buyer account exceptions relative to invoicing, money software, and account credit. As well as, ASSRs are chargeable for a good portion of the executive necessities that assist correct and well timed invoicing of shoppers. This can be a customer-facing position that requires a service-oriented mindset.Main duties:Adhere to all Lafarge security insurance policies and procedures.Accountable for decision course of for short-paid/incorrect invoices. This consists of monitoring and monitoring, preliminary contact with buyer, investigation, root trigger identification, and backbone/correction. This usually consists of coordination with Gross sales and Credit score departments.Facilitate software of open credit on buyer accounts or issuance of verify to return credit score balances to clients.Troubleshoot and proper unapplied and misapplied money to buyer accounts. Coordinate effort with Monetary Service Middle.Buyer account reconciliation/cleanup effort when vital.Oversee software of bank card funds and handle historic information of bank card transactions.Attend and actively take part in month-to-month credit score name for respective Gross sales District.Handle cross border billing.Backup Order entry for the order desk.Communication and transparency on actions that ought to contain CVC, Gross sales, Credit score, the Monetary Service Middle, or another division. Foster an setting of teamwork and cooperation with these different teams.Guarantee correct documentation is saved for transactions that may stand as much as the scrutiny of auditory necessities.Enter handbook payments of Lading in addition to another further billing required by the enterprise.Qualification ProfileSchooling and Work Expertise:Affiliate diploma/school diploma an asset however not requiredExpertise in a associated discipline most well-liked.Expertise in SAP thought of an assetUnderstanding of constructing supplies trade, together with product information, an asset.Pc literacy, together with Microsoft Workplace suite of merchandise.Job-Particular Expertise:Written and verbal communication abilitiesRelationship-building (buyer and inside to Lafarge)Drawback fixingMath/accounting understandingAnalytical abilitiesPotential to multitask in a fast-paced settingCompetencies:Motion-oriented/demonstrates driveInterpersonal savvyBuyer interplay/buyer focusPrecedence setting and time administrationCoping with ambiguityBelief and credibilityPeer relationshipsAs a part of our devoted concentrate on the well being and security of all workers, a pre-employment medical, together with drug and alcohol testing and a prison document verify, could also be required.YOUR LAFARGE EXPERIENCE
At Lafarge, there’s limitless alternative so that you can play your half. Whether or not you’re in a technical, managerial, or frontline position, you’ll be able to form a profession that works for you. With us you’ll have the possibility to embrace the eagerness we share for our planet. You’ll be inspired to hunt out numerous views, share your concepts and construct the abilities and connections that you must carry out at your greatest. As a result of it’s solely after we work collectively in a tradition the place everybody thrives, that we are able to construct the world all of us wish to dwell in.

Anticipated wage

Location

Calgary, AB

Job date

Sat, 02 Mar 2024 23:45:08 GMT

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