Aftermarket Services Support Manager in Wimborne, United Kingdom

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title: Aftermarket Services Support Manager

Salary: £76,368 – £82,000 (Depending on Experience)

Location : Wimborne, Dorset UK

Benefits:

• 25 days annual leave, plus 8 Bank Holidays

• Up to 20% bonus

• Monthly Car Cash allowance – £625pcm

• Contributory pension scheme – Caterpillar will double the employee’s contribution up to 10%

• Contributory share scheme – Caterpillar will match 50% of the employee’s contribution.

• Optional flexible benefits including access to health and dental care plans for family members, EV car lease, holiday purchase.

Flexible working arrangements will be considered for this role, in-line with the needs of the business.

About Caterpillar Oil & Gas Marine

Caterpillar’s Oil and Gas division (COGMD), provides superior products and service solutions to make our customers more efficient and lower total cost of ownership.  Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry. When you join the Caterpillar Oil & Gas and Marine Division (COGMD), you’re joining a global team that helps to power the global energy industry as well as provide power and propulsion on the water.

About the role

The Caterpillar Oil & Gas and Marine Division has an exciting opportunity for an Aftermarket Services Support Manager located in Houston, Texas, Virginia Beach, Virginia, or Wimborne, UK. (This advert is for the UK applications) The Aftermarket Services Support Supervisor manages planning, execution and control of operations projects. Provides improvement services to internal and external business partners to deliver high quality, velocity, cost to serve and safety.

Additional Information:

This position is currently in a hybrid in-office work model, requiring a 3-day week office presence onsite and remote work for the remaining days. However, work arrangements may be adjusted at any time based on business needs.

What you will do

• Collaborate with Industries on services growth plans to ensure dealer service capabilities are in place.

• Ensure operational capability and capacity of dealers to deliver services growth

• Support dealers in operational excellence.

• Ensure the best offering by leveraging efficiencies and alignment of product offerings.

• Ensure safety in all operations processes

• Lead and guide marine business analytics development

• Guide business development of AM growth initiatives/content and processes for the Go-to-Customer and Services Organization

• Lead Integrated Customer Offerings Strategy

What you will have

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Working Knowledge:

• Communicates the importance of customer needs/expectations and commits to resolving them.

• Researches and verifies customer needs and expectations.

• Helps link organizational objectives to customer needs and expectations.

• Meets with customers to understand their wants, needs and expectations.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Level Extensive Experience:

• Demonstrates experience engendering collaborative processes that lead to problem solving and the achievement of business goals.

• Establishes shared goals to foster collaboration.

• Ensures that everyone can access the same data and provide input into how business is conducted.

• Deemphasizes divides; focuses on collaboration across generations, functions, regions, and levels.

• Implements methods for people to come together on the fly to make decisions, solve problems, and develop products/services.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Level Working Knowledge:

• Applies an assigned technique for critical thinking in a decision-making process.

• Identifies, obtains, and organizes relevant data and ideas.

• Participates in documenting data, ideas, players, stakeholders, and processes.

• Recognizes, clarifies, and prioritizes concerns.

• Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Extensive Experience:

• Reviews others’ writing or presentations and provides feedback and coaching.

• Adapts documents and presentations for the intended audience.

• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

• Communicates well downward, upward, and outward.

• Employs appropriate methods of persuasion when soliciting agreement.

• Maintains focus on the topic at hand.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain

healthy working relationships with clients, vendors, and peers.

Level Extensive Experience:

• Communicates to clients regarding expectations of all parties.

• Participates in negotiating the terms of the business relationship.

• Conducts periodic reviews of work effort, progress, issues, and successes.

• Maintains productive, long-term relationships with clients or vendors.

• Creates opportunities to educate support teams on client priorities.

• Empowers others to establish collaborative, healthy relationships.

Top Candidates will also have:

• Bachelor’s degree in business or a related field

• Energy & Transportation commercial experience

• Experience with introducing new products or services to the marketplace

• Experience leading and executing cross enterprise projects

• Experience with insights enabling tools and lead generation (Jupiter, OLGA, PSEs, Connectivity)

• Knowledge of aftermarket metrics and operational definitions

• Demonstrated ability to teach and train others

• Previous leadership experience

What You Will Get

We look forward to welcoming the successful candidate to our dynamic, diverse and friendly team. We have a culture of openness, autonomy, support, personal development as well as a continuous drive for improvement.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. #LI

Posting Dates:

February 27, 2025 – March 9, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

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