Aftermarket Support Manager – Sofia, Bulgaria

Location Particulars: Sofia, Bulgaria or Iasi, Romania

At GoDaddy the way forward for work appears to be like completely different for every group. Some groups work within the workplace full-time, others have a hybrid association (they work remotely some days and within the workplace some days) and a few work completely remotely.

This place could also be a hybrid or absolutely distant place, as determined by your supervisor. If designated as hybrid, you’ll divide your time between working remotely from your property and an workplace location, so it is best to reside inside commuting distance. If designated as distant, you’ll be working remotely from your property and will often go to a GoDaddy workplace to fulfill together with your group for occasions or offsites. Your hiring supervisor can share extra about this function’s hybrid or distant designation. 

What you may get to do…

• Work with clients and colleagues from all all over the world
• Be taught from among the most skilled leaders within the trade
• Collaborate with cross-functional groups, together with Gross sales, Engineering and Product and work on numerous completely different tasks with them 
• Change into and knowledgeable on Aftermarket merchandise
• Thrive in a dynamic help setting the place every group member’s contribution and opinion issues
• Lead, mentor, and encourage a group of buyer help guides
• Monitor and report on buyer satisfaction and different related KPIs 

Your expertise ought to embrace…

• Fluency in English (written and spoken)
• Confirmed expertise in a management function inside customer support, account administration, or buyer success
• Stable problem-solving and troubleshooting expertise, with the power to research advanced conditions and supply acceptable options
• Understanding Workplace 365 merchandise – Excel, Phrase, SharePoint & Outlook
• Potential to work independently and as a part of a group Proficiency in utilizing knowledge to make knowledgeable choices and drive buyer success initiatives
• Potential to adapt to a quickly altering setting and prioritize duties successfully
• Distinctive written and verbal communication expertise for each group administration and buyer interactions

You may also have…

• Expertise with Salesforce
•  Data of domains and DNS
• Understanding of GoDaddy’s merchandise
• Expertise with the Aftermarket trade

We have your again…  We provide a spread of advantages that will embrace paid day without work, retirement financial savings (e.g., 401k, pension schemes), incentive eligibility, fairness grants, participation in an worker inventory buy plan, and different family-friendly advantages together with parental depart. GoDaddy’s advantages fluctuate based mostly on particular person function and site and could be reviewed in additional element in the course of the interview course of.   

We additionally embrace our various tradition and provide a spread of Worker Useful resource Teams (Culture). Have a facet hustle? No downside. We love entrepreneurs! Most significantly, come as you might be and make your individual manner. 

About us…  GoDaddy is empowering on a regular basis entrepreneurs all over the world by offering the assistance and instruments to succeed on-line, making alternative extra inclusive for all. GoDaddy is the place folks come to call their thought, construct an expert web site, entice clients, promote their services and products, and handle their work. Our mission is to present our clients the instruments, insights, and folks to remodel their concepts and private initiative into success. To be taught extra concerning the firm, go to About Us. 

At GoDaddy, we all know various groups construct higher merchandise—interval. Our folks and tradition replicate and have fun that sense of variety and inclusion in concepts, experiences and views. However we additionally know that’s not sufficient to construct true fairness and belonging in our communities. That’s why we prioritize integrating variety, fairness, inclusion and belonging rules into the core of how we work daily—focusing not solely on our worker expertise, but additionally our buyer expertise and operations. It’s one of the best ways to serve our mission of empowering entrepreneurs in every single place, and making alternative extra inclusive for all. To learn extra about these commitments, in addition to our illustration and pay fairness knowledge, try our Range and Pay Parity annual report which could be discovered on our Diversity Careers page. 

GoDaddy is proud to be an equal alternative employer. GoDaddy will think about for employment certified candidates with felony histories in a way in line with native and federal necessities. Confer with our full EEO policy.

Our recruiting group is accessible to help you in finishing your utility. In the event that they might be useful, please attain out to [email protected]. 

GoDaddy doesn’t settle for unsolicited resumes from recruiters or employment companies.