Airtel Business.HO>Customer Experience.Service Assurance.Governance- Data Non tech>TL – Customer Experience>Airtel Centre – Gurgaon

Self-driven & engaged operation person to drive operations for connectivity non-technical requests. In this role, person is expected to engage with cross functional team to own end to end resolution of tickets within defined service level and at the same time gather insights from customer interactions and simplify complex process journeys leading to interaction reduction

1) Continuous improvement & monitoring of critical business KPIs through regular dashboards

2) Contribute to digital wave to provide digital solutions to our customers with first time right approach

3) Suggest & re-design process to support circle team service customer seamlessly.

4) Communicate to wider team on development, process enhancement.

5) To be the first level escalation contact to central leadership and to have periodical proactive interactions to prevent surprises & escalations

6) Engage with cross functional stakeholders, partners and execute central driven process improvement plans 

Key Deliverables:-

  1. MOPs of critical complex customer journeys
  2. Ensure Adherence of complaint resolution TATs and SLA’s by partners and identify weak areas for improvement.
  3. Reduce customer pain by working towards our critical experience gates : Interactions & Repeat
  4. Database management & compliance reporting

Read Full Description

Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (globalvacancies.org) you saw this posting.

Share
Published by

Recent Posts

Manager – People Consulting – Workforce Advisory – Org Design

Job title: Manager - People Consulting - Workforce Advisory - Org Design Company EY Job…

3 minutes ago

Senior Clinical Fellow in Toxicology & EM

Job title: Senior Clinical Fellow in Toxicology & EM Company Guy's and St Thomas' NHS…

12 minutes ago

Drama Teacher Vacancy – High Achieving Grammar School

Job title: Drama Teacher Vacancy – High Achieving Grammar School Company Perham Education Partnership Job…

36 minutes ago

Dock Worker – Night Shift

Job title: Dock Worker - Night Shift Company Manitoulin Group of Companies Job description Company…

37 minutes ago

Medical Science Liaison (UK)

Job title: Medical Science Liaison (UK) Company SERB Pharmaceuticals Job description Come and Save Lives…

60 minutes ago

Finance Analyst – Marketing, Dealer & Consumer Experience

Job title: Finance Analyst - Marketing, Dealer & Consumer Experience Company BRP Job description We…

1 hour ago
If you dont see Apply Link. Please use non-Amp version