Alarm Operator

Job title:

Alarm Operator

Company

Chubb

Job description

Why join Chubb Fire and Security? At Chubb Fire and Security Canada powered by API Group, we provide cutting-edge fire safety and security solutions to protect what matters to most to our clients across the nation. As a trusted leader in the fire and security industry, we have built a reputation for excellence, reliability, and innovation. Joining our team means being part of a leading provider of fire safety and security solutions, with opportunities for growth and advancement.As Leaders, we recognize that our success happens only when our Branches and Field Leaders are successful. All of our people are foundational to creating value:

• Protect people first
• Think steps ahead
• Own what we do
• Bring energy to challenges
• Win with integrity, together

Our mission is to go the extra mile for our customers and our industry. We lead the way in designing, delivering and supporting safe, reliable and innovative solutions.Role Summary:Chubb Fire and Security is looking for Alarm Operator to join the team. The main job duties and responsibilities of this role will be to monitor and respond to alarm signals quickly and efficiently by following established procedures and guidelines.This role is unionized position, and the successful candidate must be able to join the local union CCQ.Job Responsibilities:

• Responds to incoming signals in a fast and efficient manner, ensuring excellent response time.
• Listens to clients and identifies needs and/or problems, decides what course of action should be taken based on the particulars of the situation, and follows established procedures and guidelines
• Provides verbal assistance to customers to resolve issues related to the operation and maintenance of the base system.
• ensures that their knowledge is kept informed of all operational changes, equipment/system updates, changes to company policies, etc., that will affect operations and productivity.
• Provides backup monitoring to operators in the absence of a Team Manager during weekends, holidays, etc.

Job Requirements:

• Post-secondary diploma/degree
• 2-3 years of experience in a customer-oriented position; ideally in an office environment

More about the position:

• Strong data entry/input-integration skills o Previous call center and customer service experience environment
• Strong, detail-oriented organizational skills
• Highly organized and able to work under pressure and in changing environments
• Excellent telephone and interpersonal skills
• strong interpersonal and effective relationship building skills – with a strong customer service orientation bilingualism in French and English is mandatory
• Self-motivating with a positive outlook Ability to workdays, afternoons and night shifts, including weekends/

Our offerings include:

• Competitive compensation and benefit package
• RRSP matching
• Employee Stock Purchase Plan
• Employee Discounts
• Learning and Development opportunities
• Reward and Recognition Program
• A culture of performance & accountability
• A supportive and positive team environment

Background Check Requirements:As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Criminal Background Check
• Reference Check

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.LocationRelated jobs
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Expected salary

Location

Anjou, QC

Job date

Tue, 01 Apr 2025 23:39:25 GMT

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