Alumni Engagement Co-ordinator (Fixed-Term)

Durham University


Alumni Engagement Co-ordinator (Fixed-Term) (
Job Number:
 23000965)
University College
Grade 5:  £ 25,285 – £28,131 per annum
Fixed Term  Full Time
Contract Duration: 12 months
Contracted Hours per Week: 35
Working Arrangements: On site
Closing Date
: 29-Jun-2023, 6:59:00 PM
Disclosure and Barring Service Requirement: Not Applicable. 

The University

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. 

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. 
We would be thrilled if you would consider joining our thriving University.  Further information about the University can be found here .

 

The Role and the College

University College (Castle) is Durham University’s oldest college. Founded in 1832, the College is based in Durham Castle and is home to over 12,000 alumni.  The Castle Alumni Society and University College Durham Trust provide outlets for dedicated alumni and friends to remain involved with and financially supportive of the College.

In partnership with the DARO (Durham Alumni Relations Office) and supported by University College Durham Trust, we are seeking to appoint an Alumni Engagement Coordinator. This role will partially cover the parental leave of our Alumni & Development Manager, and will lead on alumni engagement, communications, event management and data entry. The strategic elements of the Alumni & Development Manager role will be taken forward by the Principal and Vice-Principal. The post-holder will be an important part of the College team, involved in daily College life and working directly with the College Principal and Vice-Principal to ensure consistent communications, outreach and programming designed to maintain lifelong connections between our alumni and both the College and the University.

 

Working at Durham  

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: 

•    27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year.
•    No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discounts with local bus and train companies.
•    Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
•    On site nursery is available and children’s clubs in the summer holidays.
•    There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities. 
•    The opportunity to take part in staff volunteering activities to make a difference in the local community
•    Discounts are available via our benefits portal including: money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. 
•    We offer generous pension schemes. 

 

Durham University is committed to equality, diversity and inclusion

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.  As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people from black, Asian and minority ethnic communities, people with disabilities and women.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.


Person Specification  

When you apply it is important that you let us know what skills and experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.  Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.    
  
Your application should cover the following criteria:  

Essential Criteria

Qualifications/Experience

1.      Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post-16 qualification or equivalent experience.

2.      Experience in a similar role or environment, for example: alumni engagement, events management, PR, marketing or a similar customer facing role

3.      Experience of working collaboratively with other team members to ensure the delivery of high-quality services. 

Skills/Abilities/Knowledge

4.      Excellent spoken and written communication skills and the ability to develop effective working relationships, both internally and externally.

5.      Strong digital competence across a range of digital devices and apps including digital communication tools and Microsoft 365 applications.

6.      Committed to continuing professional development.

7.      Understanding and appreciation of the HE system in the UK

8.  Ability to solve problems yourself and as part of a team and plan appropriate solutions. 

9.  Ability to participate in networks to share and discuss good practice and exchange information.  

10.  Ability to contribute to operational planning activities. 

Desirable Criteria

1.      Demonstrable experience of working in the Alumni Engagement profession

2.      Demonstrable experience of using Raiser’s Edge or other stakeholder management systems

3.      Demonstrable experience of using social media to inform and engage stakeholders

4.      Fundraising experience (at a regular giving or major giving level)

How to apply 
 
To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above.  Where there are desirable criteria we would also urge you to provide any relevant evidence. Please also note the weighted criteria (see above). 
 
While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.   
 
Submitting your application  
 
We prefer to receive applications online.  We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails  
  
What you are required to submit: 
•    A CV  
•    A cover letter which includes a supporting statement which shows examples of how you meet all of the criteria within the Person Specification   

Contact details  
If you would like to have a chat or ask any questions about the role, please contact Dr Ellen Crabtree, Vice-Principal, via [email protected] .  
 
Typical Role Requirements  

Service Delivery

·         Continually review what is required from our global alumni community to ensure the best possible service.

·         Respond to queries and provide information/advice, while raising more specialist or complex queries with more experienced team members.

·         Use your experience and problem-solving skills to investigate and resolve issues relating to alumni communications, event planning, regular giving and stewardship and make recommendations based on your findings.

·         Enhance Durham University’s reputation by providing support to the running of internal and external outreach activities.

·         Ensure that information used to analyse alumni interactions and giving is accurate and provide reports and analysis of patterns and trends to senior colleagues.

·         Prepare reports for consideration by senior managers. This could include giving data, alumni communication responses (and email open rates), event and stewardship proposals and/or summaries for internal and external stakeholder meetings.

·         As the post-holder will be based in College Office, occasional sign-posting of studentsto appropriate support services when necessary.

·         Show a commitment to equality, diversity and inclusion and the University’s values. 

Planning and Organising

·         Help manage and coordinate alumni engagement, cultivation and stewardship events during 2023-24.

·         Plan and organise own workload to deliver the role.

·         Organise and offer administrative support for University College Durham Trustee meetings during 2023-24.

·         Support the continuation and delivery of the North Terrace regular giving appeal in collaboration with University’s Development and Alumni Relations Office (DARO).

·         Monitor processes and activities to ensure team priorities are met.

Teamwork

·         Provide specialist support and advice to College team members regarding alumni queries, events and stewardship. Escalate more complex queries to colleagues in College or the Development and Alumni Relations Office.

·         Make changes to the services provided by your team in discussion with other team members.

·         Identify opportunities and contribute to decisions on how to improve services being delivered by the team.

·         Seek feedback from our global alumni community on their requirements from your service and recommend improvements to senior colleagues.

Communications/Liaison

·         Use your knowledge and expertise to provide advice and guidance to resolve problems and respond to a wide range of queries.

·         Update Castle alumni website and social media.

·         Draft communications (email, postal and telephone) for our global alumni community in collaboration with the College Management Team and DARO.

·         Create good working relationships with other team members and anyone else that you come across as part of your role to work together on joint activities.

·         Liaise with members of the College Leadership Team to ensure services are being delivered in an efficient and collaborative way.

·         Record information such as bookings for activities/events and share with internal partners.

·         Contribute and engage with staff, student leaders and key stakeholders on key donor campaigns.

·         Create good working relationships with internal and external partners and suppliers to work together on joint initiatives.

·         Build relationships with contacts and contribute to internal and external networks to share good practice and exchange information.

·         Any other reasonable duties.

 

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices – Durham University  which provides information on the collation, storing and use of data.   
  

MATERNITY COVER 
Appointment to this post is fixed term to cover the substantive post holder’s maternity leave and is not anticipated to be extended. The post is twelve months from 1 August 2023 and there will be a period of handover at the beginning and end of the role. The post covers some of the responsibilities of our Alumni & Development Manager, namely alumni engagement, communications, event management and data entry. Development responsibilities and alumni strategy will be shared between the Principal and Vice-Principal during this period.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

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