Analyst, FM-PRO Operations

Job title:

Analyst, FM-PRO Operations

Company

University Health Network

Job description

Company DescriptionThe University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.Job DescriptionUnion: Non-Union
Site: Corporate
Department: FM-PRO Operations
Reports to: Executive Director
Hours: 37.5 hours per week
Status: Permanent Full-Time
Posted Date: August 29, 2024
Closing Date: September 13, 2024Position SummaryThe FM-PRO Operations Analyst works in collaboration with the Executive Director of FM-PRO Operations to support management decision-making. The primary responsibilities include analyzing, interpreting, and reporting operational and quality data on both a routine and ad hoc basis. This role supports various areas such as Environmental Services, Patient Transportation, Linen, Nutrition Services, Facilities & Building Maintenance, Energy & Sustainability, and Leasing. Additionally, the analyst benchmarks best practices for operational, clinical, and quality measures. They prepare presentations, briefing notes, meeting minutes, and literature reviews, and work on special projects. The analyst also performs cross-functional duties as assigned or requested, ensuring comprehensive support for the FMPRO Operations.Primary Duties

• Perform data analysis, interpretation, and reporting for management decision-making.
• Maintain accurate documentation of processes while designing and developing dashboards and scorecards.
• Prepare ad hoc reports, presentations, and briefing notes.
• Develop knowledge of performance measurement, quality management, and best practices.
• Gain experience with departmental and UHN databases (e.g., Epic, Archebus).
• Develop an understanding of the interdependencies between FMPRO Operations and Clinical, Diagnostic, and Support functions across UHN.
• Apply problem-solving methods and analytical skills. Recognize and resolve problems using standard procedures.
• Develop rapport and teamwork skills.
• Work for consensus and contribute to team goals. Act as a resource to team members.
• Communicate effectively in team meetings, accurately capturing meeting points and action items.
• Participate in work groups and committees.
• Provide updates on tasks and work well with diverse teams.

Qualifications

• At minimum, completion of a bachelor’s degree in Business, Health Admin or Health Sciences or recognized equivalent required.
• Minimum of 2-3 years of relevant experience.
• Previous experience in Environmental Services, Patient Transportation, Linen Services, Nutrition Services, Facilities & Building Maintenance, Energy & Sustainability, or Leasing is an asset.
• Ability to act as a resource and role model.
• Skilled in facilitating and resolving problems.
• Strong data analytics and problem-solving skills.
• Experience with Power Bi, Microsoft Excel, and SQL.
• Excellent written and verbal communication skills, excellent organization, prioritization skills, computer skills, ability to learn quickly and work independently
• Excellent interpersonal skills
• Ability to work under pressure and attend to details
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance with UHN standards
• Client service-oriented, with the ability to work effectively with diverse groups and appreciate that differing opinions, backgrounds, and characteristics enhance the richness of any challenge or situation.
• Ability to perform multiple concurrent tasks
• Knowledge of applicable legislative, UHN and/or departmental policies
• Satisfactory attendance

Additional InformationWhy join UHN?In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive compensation & benefits (medical, dental, etc.)
• HOOPP defined benefit pension plan
• Wellness services & offerings
• Close access to the TTC and UHN shuttle service
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, to be eligible for consideration.All applications must be submitted before the posting close date.UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Expected salary

Location

Toronto, ON

Job date

Sat, 31 Aug 2024 00:37:22 GMT

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