Application Production Support Consultant in Toronto, Ontario

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

What You’ll Be Doing

CIBC is currently going through the modernization journey of it wire payments platform which will replace the legacy platform to a new platform. As a Production Support Consultant, you will join CIBC’s Global Wires and Payments Technology department to provide application production support for a Tier 1 – Critical application which processes multi billion high value payments transactions. Apart from this you will also involve in managing the currency, capacity and refresh of both the application and associated software version to ensure the application stays compliant with various industry standards.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Application Analysis & Support: Identify and resolve production issues for a Tier 1 – Critical application in a timely manner. Monitor and analyze supported services to identify opportunities for improvement and recommend solutions. Provide required support to business on various application related activities.

• Design and Development: Perform and coordinate application programming activities related to BAU changes. Design the application’s technical infrastructure using specific databases, programming languages, utilities, and testing approaches. Lead the design and development of cost-effective and innovative solutions.

• Strategic planning – Ensure effective participation in the multi-year technology roadmaps that align with the bank’s vision, strategy, and business goals.

Who You Are

• You should have 7+ years of overall IT experience

• 5+ years of 24/7 production support experience

• Strong technical knowledge on Redhat Linux, IBM MQ/Kafka, SQL/Oracle DB concept

• Strong understating on Web technologies like Java, Springboot, Node JS etc.

• Strong knowledge on Microservice (Redhat Openshift, Kubernetes, Docker) architecture and containerization platform

• Knowledge on File Transfer software and scheduling software like Autosys

• Knowledge on DevOps, CI/CD pipeline deployment using Jenkins, Artifactory, Github Actions

• Should have experience in handling production support for Tier 1 or Tier 1 Critical application. Preferable in banking domain applications. Very strong knowledge of incident, problem and change management process

• Nice to have exposure to Infrastructure components ( Firewall, DNS etc.)

• Knowledge on SWIFT related products (SAG, AWP, AMH, etc.) is added advantage

• Understanding of Citrix platform on a high level is preferred

• Willing to take up 24/7 production support on a rotational basis.

• Gather information independently, carry out necessary research and provide in-depth analysis, solutions and resolve the production issues with in the strict SLAs.

• Provide and implement permanent solutions to recurring issues in production. Address business users queries and issues depending on Severity and Scope with in SLAs

• Willing to work on Infrastructure upgrade activities and support the verification for Infrastructure implementations.

• Very good understanding of both SDLC and Agile delivery model

• Experience in delivering CCR (Currency, Capacity and Refresh) projects (Infrastructure and application version upgrade) is a plus

• Knowledge on security and resiliency requirements from both infrastructure and application perspective

• Should have experience is handling DR exercise

• Strong understanding on various application and regulatory audit processes. Knowledge in Payment space (SWIFT) is an added advantage.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of a team that enjoys working together to create a shared vision.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 11th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Methodology, AutoSys Workload Automation, Change Management, CI/CD, Communication, Docker Container, Docker Kubernetes Design, GitHub, GitHub Actions, IBM WebSphere MQ, IT Disaster Recovery, Java, Production Support, Red Hat Ansible, Red Hat OpenShift, REST API Development, RESTful APIs, RESTful Web API, Software Development Life Cycle (SDLC), Spring Boot, SWIFT Messages, SWIFT Payments

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities – a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.