Application Specialist: Bioprocessing

Job title:

Application Specialist: Bioprocessing

Company

Getinge

Job description

At Getinge we have the passion to performJoin our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.Are you looking for an inspiring career? You just found it.Application Specialist: Bioprocessing – Field Based, UKWe have an exciting opportunity for an Application Specialist: Bioprocessing, to work with our Applikon team, part of our expanding Life Science division. This key, national position will be responsible for developing and growing our market share within Biopharmaceutical / Pharmaceutical Production, Biomedical Research, Medical Devices and Laboratories, by providing specialist technical expertise to internal stakeholders and external customers. You will champion and drive forward sales of our bioprocessing product range whilst engaging collaboratively with customers to enable them to optimise Getinge solutions.Your main responsibilities will include:

• Work closely with sales to provide customers with in-depth knowledge of Getinge bioprocessing products.
• Provide support to customers through answering inquiries, troubleshooting and resolving bioprocess and software related issues, both remotely and on customer site.
• Keep track of support requests and identify patterns of common issues and frequently asked questions.
• Lead customer equipment trials through organising demo equipment and providing process support where required to ensure mutually agreed trial success criteria is met.
• Support sales with equipment demonstrations, technical presentations, workshops and conferences where required.
• Ensure collaboration between customer post sales requirements and Service/Factory support capabilities.
• Keep up to date on emerging bioreactor technologies, industry trends, competitors’ products and feedback to sales and product management.
• Work closely with sales and service to build strong relationships with existing accounts, identify further training needs and discuss tailored training options with the customer to help them meet their bioprocessing goals.
• Provide advanced product training both internally and externally.
• Collaborate with our global Applications Support team to develop application notes, customer reference sites and success stories.
• Support customers with process-based recipe creation using SCADA software for bioprocess workflow automation and advanced process control.
• Support sales with complex RFQs and tender responses in ensuring customer requirements are fully addressed.
• Compile supporting documents such as datasheets, literature and application notes relevant to specific customer proposals.
• Ensure CRM is kept up to date for customer accounts.
• Willingness to travel both nationally and internationally as required.

Who you are:At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence. They never compromise on quality and always act responsibly remembering that our customers always come first. They enjoy collaboration and working in diverse and international teams and embrace the future. If you love change, we can make sure that you stay that way!Knowledge/Skills/Experience:Must Have:

• Bachelor’s degree and a PhD or Master’s in a relevant life science field such as Microbiology, Biotechnology, Bioengineering or similar.
• Strong understanding of bioprocessing and cell culture principles.
• Hands on experience working with bioreactors in a laboratory or industrial setting.
• Ability to technically convey knowledge of products and solutions.
• Excellent client-facing and internal communication skills at all levels.
• Excellent written, verbal communication and presentation skills (English).
• Strong working knowledge of Microsoft Office.
• Solid organisational skills including attention to detail and multi-tasking abilities.
• Valid driving license, willing and able to travel significantly (up to 40%) throughout your defined territory and further afield.

Good to Have:

• Previous experience in a similar customer facing role.
• Previous experience with SCADA software for advanced process control.
• Knowledge of Life Science regulatory environment in relation to bioprocessing including GMP.
• Previous experience of training personnel in equipment and processes.
• Previous experience with CRM and generating quotes.
• Knowledge of capital equipment tender process.

Personal Qualities:

• Self-driven and self-motivated, with the ability to work independently and to deadlines.
• Team player.
• Excellent attention to detail.
• Strong communication skills, articulate and proactive.
• Excellent time management skills.
• Excellent written and spoken English.
• Strong IT skills.
• Ability to work alone and as part of a team.
• Ability to develop relationships at all levels within a global organisation.
• Excellent interpersonal skills combined with strong organisational and analytical skills.

What we offer:We offer a competitive compensation and benefits package, to ensure we support your well-being and goals. We understand that a healthy work-life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family friendly policies. Along with a competitive salary, we offer private healthcare, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Silver Award, through providing a range of resources, meetings, activities and training to employees to support their physical and mental health and wellbeing.About usGetinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart.If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted medtech company.

Expected salary

Location

Derby

Job date

Sun, 02 Jun 2024 00:46:36 GMT

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