Applications Manager

About Us

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has over 9,000 team members working in 37 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centered care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

As an Applications Manager, you will play a critical role in managing MSI applications which are underpinned by Microsoft Dynamics technology. Your role is multi fascinated: primary, to enhance and optimize client interactions from the outset, ensuring a seamless and engaging experience. You will play a key role to support our commercial sales strategy with Dynamics Sales and power apps, streamlining our operations and driving sales growth. Concurrently, you will provide technical guidance on the automation of our donor management process, providing the donor team with robust technology to effectively manage and nurture donor relationships.

Collaborating closely with the Senior Applications Manager, you will lead application sprints and provide technical oversight, ensuring our bespoke solutions are not only supported but also set the standard for innovation and transformation. Your contributions will be instrumental in propelling our technology forward, maintaining our position as leaders in innovation and efficiency in both commercial sales and donor management. We invite you to join us in this pivotal role and make a significant impact on our organization’s success.

About You

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission and a focus on delivering measurable results. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality, and safeguarding the welfare of team members and clients alike.

To perform this role, it is essential that you have the following skills:

Proficiency in Microsoft Dynamics CRM, with the ability to support and customize the platform to meet business needs.
Understanding of Sales solutions within Dynamics CRM.
Experience with low code solutions, use of Power technology to streamline processes and enhance functionality.
Strong problem-solving skills and the ability to troubleshoot technical issues.
Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
Familiarity with agile methodologies and the ability to work in a fast-paced, iterative environment.
Demonstratable capability of understanding and supporting in-house developed applications
Able to communicate effectively with technical and non-technical colleagues.
Fluent in English, both written and verbal
Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures.
Demonstrate problem solving and troubleshooting skills.
Ability to collaborate within a team environment.
Have provided end user support, including call logging, call resolution, updating knowledge base/FAQs etc.
Demonstrate ability to document and manage technical solutions and their versions

To perform this role, it is essential that you have the following experience:

A minimum of 3 years of experience in a technical role managing Microsoft Dynamics CRM.
Demonstrated expertise in managing and customizing Microsoft Dynamics CRM to align with organizational goals.
Hands-on experience on low code platforms like Power Apps, Power Automate and Logic Apps.
Demonstrated understanding of Microsoft Dataverse
Proficient in using Azure DevOps ticketing system for project tracking, sprint planning, and issue resolution.
Proven track record of leading technology projects and teams, with a focus on enhancing client experience.
Experience in collaborating with cross functional teams.
Familiarity with the non-profit sector and a strong understanding of fundraising and donor engagement processes.
Awareness of ITIL and ITSM best practise

Personal Attributes:

We seek exceptional individuals who are aligned to MSI’s mission and entrepreneurial mindset. You must be a strong communicator, self-motivated and solutions-seeking, committed to driving social change in an environment that measures sustainable results and impact at an individual and global level. You must be able to work effectively with and across diverse teams and be comfortable with ambiguity.

For this role, we’re looking for an individual who is:

Customer sensitive, able to empathise and create customer relationships.
Innovative individual with the ability to show initiative.
A quick learner who can pick up new skills quickly and easily.
Positive attitude and outlook
Dependable and can self-manage.
Can keep calm and work effectively under pressure.
Pro-choice.

For more information about the role, please view the job description and person specification on our website.

Location: London Support Office (hybrid working) or where any MSI country programme operates.

Full-time: 35 hours a week, Monday to Friday (UK contracted hours).

Contract type: 12 month fixed term contract.

Salary: £40,000 – £51,000 per annum for UK based candidates. Discretionary bonus + benefits.

Salary band: BG 9

Please see the job description

Closing date: 16th May 2024 (midnight GMT+1). Interviews may take place before this date for exceptional candidates.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.