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Assignr LLCCustomer Support SpecialistAug 31Contract/North America Only

  • Remote/Home-based
  • Anywhere
  • Posted 8 months ago

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

Come Be part of Our Workforce!

Assignr is a SaaS platform utilized by referee/umpire associations and sports activities leagues to handle, assign and pay sports activities officers.

We work with over 50,000 referees and umpires worldwide, and supply easy-to-use instruments to handle the schedule, assign officers to video games, talk, and pay officers throughout a large number of sports activities. 
Assignr is a rising firm, with the addition of a number of state soccer referee associations in the USA, and our work with the Officers Administration Group. 
We try to offer excellent assist to our clients, and we’re in search of a crew member to assist us out. Most of our buyer assist is offered by way of e mail, though we do present some assist by cellphone and by way of Zoom net convention.
As a member of the Assignr assist crew, you’ll:
  • Reply to and deal with tech assist tickets, together with resetting passwords, serving to clients navigate and use the system, and scheduling/conducting quick Zoom walk-throughs for more difficult assist questions.
  • Develop the technical assist data base of our software program platform, together with writing assist paperwork and creating how-to video tutorials.
  • Reply incoming buyer cellphone calls to hearken to and resolve points, reply questions, and seize suggestions for a way Assignr can enhance the person expertise.
  • Troubleshoot technical points throughout the system and remedy issues as they come up.
Necessities
  • Autonomy: We’re in search of somebody who can work independently with minimal steerage or oversight.
  • Consideration to Element: You might be thorough and correct when studying, decoding and performing duties.
  • Consumer Relations/Buyer Service: You take pleasure in offering nice service to our clients.
  • Communication: You might be fluent in English, and may successfully hear and share data and knowledge with others. You talk successfully, each in written and oral varieties, utilizing correct spelling and grammar.
  • Downside-Fixing Expertise: You employ essential considering expertise to work by the small print of an issue to achieve an answer.
  • Resourcefulness: You possibly can creatively deal with new conditions or difficulties skillfully and promptly.
  • Taking Initiative + Self-Pushed: You possibly can see a chance or want and act upon it with out being requested or advised. You want making issues occur, relatively than ready for one thing to occur.
Working Hours
  • This can be a full-time contract place. We count on the workload to be roughly 35 hours per week.
  • Not less than half of your work time must be scheduled inside Jap time working hours of 9am-5pm, Monday-Friday. 
  • You should be situated within the Pacific, Mountain, Central, or Jap time zones.
  • This place will not be eligible for work visa sponsorship.
Advantages
  • USD $25/hour
  • Versatile schedule
  • No expectations for night or weekend work
  • Totally distant place – you simply want a laptop computer and dependable Web entry.
Required Training and Expertise
  • Minimal formal training of highschool diploma or GED.
  • Intermediate laptop data a should, together with using net apps normally, and understanding net know-how from an end-user’s perspective.
  • Means to independently study and implement new applied sciences shortly.
Most popular Training and Expertise

Earlier expertise dealing with technical assist for a SaaS firm is extremely most well-liked.
To Apply
We are going to solely settle for functions by our on-line job software type. Purposes will likely be reviewed on a rolling foundation till the place is stuffed. 
You possibly can entry our on-line job software at www.assignr.com/jobs/apply
Questions could be despatched to [email protected]. No cellphone calls please.

Apply for this position
To assist us observe our recruitment effort, please point out in your cowl/motivation letter the place (globalvacancies.org) you noticed this job posting.

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