Assistant Customer Relations Manager

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Accommodation Services
Location:  

Lincoln

Salary:  

From £25,948
per annum

Please note, this post is permanent and full time at 37 hours per week.

Closing Date:  

Sunday 16 July 2023

Interview Date:  

Tuesday 01 August 2023

Reference:  

SAS083

Are you as passionate about the student experience as we are? If so, this could be the ideal role for you.

We are looking for an Assistant Customer Relations Manager to join the Accommodation Services team. Our Student Accommodation is a key asset for the University, and student satisfaction surveys consistently show that the quality of the residential experience is a high priority for students. With this role, you will have the opportunity to have a direct impact on how our students feel about the University.

Strong communication and interpersonal skills will be key for this role, as you will be leading and developing the Customer Relations Team, as well as working closely with other University services and departments. Experience of leadership in the hospitality and/or Higher Education sectors would be a significant advantage, as would demonstrable success in creating a culture of exceptional customer service.

This role is full time and a ‘5 days in 7’ contract, meaning that some Saturday working will be required, allowing you to have some flexibility in your working week. You will also have the opportunity to participate in University events and activities, such as open days, arrival days, student enrolment, and award ceremonies, as and when required.

As one of the largest employers in the city, the University of Lincoln offers exciting career opportunities with the chance to grow and develop to reach your full potential. We also offer a wide range of staff benefits, including a generous annual leave allowance of 30 days per year pro rata (plus an additional 14 bank holiday and concessionary days), progressive pay rates, access to discounts at popular stores and more.   

For more information or an informal discussion about the post, please contact Shelley Hook, Customer Relations Manager, at [email protected] .

Further details:

You can find out more about working at Lincoln, and everything that we have to offer, at: 

https://www.lincoln.ac.uk/jobopportunities/

We strive for a diverse workforce with the very best employees and are committed to creating an inclusive environment for all. The University encourages applications from underrepresented groups inclusive of Black, Asian and other minoritised/marginalised ethnic groups, all gender identities and expressions from the LGBT+ community, candidates with a disability, and those that practise different faiths and beliefs, to enhance our One Community where we strive to be kind, patient, and supportive of each other.

Please note: If you think you may require a visa to work in the UK, please refer to UK Visas and Immigration or UK Visas – Information for Prospective Staff before embarking upon an application, to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR; please refer to the UK Visas pages above for further details.