Assistant Manager, Customer Operations – Richmond Centre in Richmond, British Columbia

About Outdated Navy

Overlook what you recognize about old-school business guidelines. Once you work at Outdated Navy, you’re selecting a unique path. From day one, we’ve been on a mission to democratize trend and make purchasing enjoyable once more. Our groups make type accessible to everybody, creating high-quality, must-have trend necessities for the entire household, with love, season after season.

We opened our first retailer in 1994 in San Francisco and have been on a roll ever since. We domesticate a group of playful personalities that thrive in a fast-paced atmosphere the place our workers will be their most genuine selves. Right here, we’re household.

Concerning the Position

On this function, you’ll set the tone for the shop crew and assist deliver our model to life for our prospects and workers. Your management function is important in supporting the execution of the shop technique to realize efficiency targets and drive worthwhile gross sales progress by way of all features of the shop, together with; buyer and product operations, merchandising, and expertise improvement. Via collaboration along with your management crew, your objective is to show others and coach behaviors to domesticate a excessive performing crew that meets or exceeds targets.

What You will Do

• All leaders are anticipated to grow to be specialists of the model’s promoting behaviors, main and leveraging these behaviors with each buyer who walks by way of our doorways and permitting us to offer a distinctive buyer expertise.

• Recruit, rent and develop folks to drive a tradition of excessive efficiency and engagement

• Accountable for crew efficiency by way of educating, teaching and offering significant suggestions to construct capabilities

• Assist methods and processes utilizing a buyer centric mindset to ship outcomes, drive retailer gross sales, and maximize efficiencies and productiveness

• Promote group involvement

• Adapt crew priorities to answer buyer and enterprise companion wants

• Present entrance line supervision to an operational, service or administrative crew

Who You Are

• Gives clear and direct communication of expectations and offers suggestions whereas listening to study as a way to unlock private and enterprise outcomes

• Confirmed potential to prepare and make the most of time administration and prioritization expertise to successfully handle a number of duties in an atmosphere with competing calls for

• Energy in driving metrics to ship outcomes that may meet or exceed enterprise targets

• Capable of journey as required

• Probe past the acknowledged state of affairs, makes use of reporting and firm instruments to search out determine underlying points and considers potential alternate options

• Good understanding of ideas and procedures inside personal topic space

Advantages at Outdated Navy

• Merchandise low cost for our manufacturers: 50% off regular-priced merchandise at Hole, Banana Republic, Outdated Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Hole, Banana Republic and Outlet.

• Aggressive Paid Time Off plans.*

• Firm match for donations and volunteer time*

• Registered Retirement Financial savings Plan

• Worker inventory buy plan.*

• Medical, dental, imaginative and prescient and life insurance coverage.*

• Digital well being care 24/7*

• Maternity/Parental High Up.*

• See extra of the advantages we provide.

*For eligible workers

Hole Inc. is an equal-opportunity employer and is dedicated to offering a office free from harassment and discrimination. We’re dedicated to recruiting, hiring, coaching and selling certified folks of all backgrounds, and make all employment selections with out regard to any protected standing. We now have acquired quite a few awards for our long-held dedication to equality and can proceed to foster a various and inclusive atmosphere of belonging. In 2022, we have been acknowledged by Forbes as one of many World’s Greatest Employers and one of many Greatest Employers for Range.

Hourly Vary: $20.30 – $27.90 CAD

Worker pay will range based mostly on elements reminiscent of {qualifications}, expertise, ability stage, competencies and work location. We’ll meet minimal wage or minimal of the pay vary (whichever is larger) based mostly on metropolis, county and state necessities.