At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Support customer training and education programs pertinent to Medtronic defined products and technology. Support the implementation of policies and procedures and participate in all facets of clinical and operational decision-making pertaining to the programs of the organizational unit. Train and educate investigators/customers on proper use of the Medtronic product and technology.

Responsibilities may include the following and other duties may be assigned.

• Conducts on-site education and / or consulting.
• Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
• Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
• Participates in conventions, forums, and meetings to increase product awareness.
• Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
• Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
• Serves as a technical resource to support sales of a specific medical product or solution.
• Responsible for reporting complaints and Adverse Drug Reactions (ADR)
• Provide leadership and direction in all aspects of the establishment, implementation, promotion, and administration of the training and education activities, to include assessment, curriculum planning, communications and device use skills development, and educational support
• Develop and execute education and training programs designed to enhance user competencies
• Cultivate close relationships with strategic business partners, including all training centers and opinion leaders
• Provides new employee training on products, technology and materials
• Assist in developing objectives, and programs for marketing and selling the Company’s products
• Plan, direct, and coordinate educational workshops, and other programs, events, and activities (Maintain contact with customers to evaluate their clinical and educational needs)
• Work with other departments to establish priorities for the Company direction, new product development, and customer satisfaction
• Education reporting requirements (Must document all clinical support and education)
• Conduct Monthly Business Reviews with RSM & SPM

SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation – while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS

Autonomy: Entry-level individual contributor on a project or work team.

Works with close supervision.

Organizational Impact: Delivers work of limited scope, typically smaller, less complex projects or related activities.

Innovation and Complexity: Identifies, defines and addresses problems that are not immediately evident but typically not difficult or complex.

Makes minor changes in systems and processes to solve problems .

Communication and Influence: Communicates primarily with internal contacts within immediate group.

Contacts others to gather, confirm and convey information.

Leadership and Talent Management: N / A – job at this level is focused on self-development .

Required Knowledge and Experience: Requires broad theoretical job knowledge typically obtained through advanced education.

Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A), 0 years of experience required.

REQUIRED QUALIFICATIONS

KNOWLEDGE/EDUCATION

• High School Diploma or GED
• Associate degree, or;
• Bachelor’s degree.

JOB EXPERIENCE 

• Minimum 4 years of work experience in the healthcare or engineering field, with a High School Diploma or GED, or
• Minimum 2 years of work experience in the healthcare or engineering field, with an Associate degree, or;
• No minimum years of work experience with a bachelor’s degree.

DESIRED/PREFERRED QUALIFICATIONS 

JOB EXPERIENCE 

• Background in Nursing Education would beneficial
• Minimum of 2 years of experience in healthcare related Sales and/or Marketing

experience

• Knowledge of the healthcare system (National, Provincial and/or Regional level)
• Medical device experience

SKILLS/COMPETENCIES

• Ability to develop and present educational training programs and/or workshops
• Skill in organizing resources and establishing priorities
• Knowledge of adult education and communication principles and practices
• Outstanding interpersonal, verbal and written communication skills and the ability to communicate and work effectively within a diverse community
• Desire to help others
• Composed under stress
• Strategic planning skills
• Strong communication skills
• Strong knowledge and understanding of nursing and/or medical principles, methods, and procedures
• Ability to develop, implement and evaluate clinical education methodologies and assessment instruments
• Ability to organize, prioritize and schedule work assignments
• Working knowledge of conflict resolution and mediation principles and techniques
• Must have a valid driver’s license with no restrictions.

PHYSICAL JOB REQUIREMENTS

• Travel required for training, customer events, symposia, field activities and case coverage
• On-call and travelling after hours may be required for case coverage and/or field related activities
• Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekend and holidays during the quarter, as determined by local management.
• Minimum travel of 50-60% of any given work week
• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For Office Roles: 

While performing the duties of this job, the employee is regularly required to be 

independently mobile. The employee is also required to interact with a computer and 

communicate with peers and co-workers.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here 

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