Eaton Corporation
What you’ll do:
Job Responsibilities:
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Order Management: Receives, reviews, and completes selected Purchase Orders (PO) and Purchase Order modifications in the various ERP systems by following the processes defined and tools provided.
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Act as a Proofer/Auditor for all the orders – Purchase/Change to avoid any external hits from sites.
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Complete order requirements and check the price and quantity of each item listed and then processes or loads orders from customers in ERP systems like MFGPRO or Siebel C360 with a high level of attention to detail.
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Process orders/quotes/returns with attention to detail, highlight discrepancies, and expedite urgent orders.
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Communicate proactively with customers (internal/external) regarding order status and special requests to maintain TAT/SLA.
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Maintain organized order excel files and ensure compliance with logs and archiving requirements.
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Proves to be highly accurate, reliable, and timely on activities assigned by the ATL/SME.
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Work toward achieving a high level of internal and external customer satisfaction and always ready to adapt as per customers’ requirements.
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Fosters an environment that promotes Eaton’s goals, ethics and philosophy, encourages continuous improvement, and builds stakeholder relationships.
Qualifications:
Graduate/Postgraduate with a minimum of 2 years of experience in Customer Service or Materials-related field.
Skills:
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Knowledge of ERP system for order entry & order management (including MFG PRO/ SAP/Oracle) software programs
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Strong data entry, proofreading, and Microsoft Office skills.
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Excellent organizational, time management, problem-solving, and communication skills.
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Ability to multitask, adapt to change, and manage multiple priorities.
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