Associate Customer Service Representative in Pune, India

What you’ll do:

Job Responsibilities:

• Order Management: Receives, reviews, and completes selected Purchase Orders (PO) and Purchase Order modifications in the various ERP systems by following the processes defined and tools provided.

• Act as a Proofer/Auditor for all the orders – Purchase/Change to avoid any external hits from sites.

• Complete order requirements and check the price and quantity of each item listed and then processes or loads orders from customers in ERP systems like MFGPRO or Siebel C360 with a high level of attention to detail.

• Process orders/quotes/returns with attention to detail, highlight discrepancies, and expedite urgent orders.

• Communicate proactively with customers (internal/external) regarding order status and special requests to maintain TAT/SLA.

• Maintain organized order excel files and ensure compliance with logs and archiving requirements.

• Proves to be highly accurate, reliable, and timely on activities assigned by the ATL/SME.

• Work toward achieving a high level of internal and external customer satisfaction and always ready to adapt as per customers’ requirements.

• Fosters an environment that promotes Eaton’s goals, ethics and philosophy, encourages continuous improvement, and builds stakeholder relationships.

Qualifications:

Graduate/Postgraduate with a minimum of 2 years of experience in Customer Service or Materials-related field.

Skills:

• Knowledge of ERP system for order entry & order management (including MFG PRO/ SAP/Oracle) software programs

• Strong data entry, proofreading, and Microsoft Office skills.

• Excellent organizational, time management, problem-solving, and communication skills.

• Ability to multitask, adapt to change, and manage multiple priorities.