Associate, Global Partner Support


Should be ONSITE in Boston, MA (M-TR)

Affiliate, World Companion Help – NA Desk

We’re in search of extremely analytical, passionate, and self-motivated people to hitch our Companion Desk crew. “The Desk” drives important elements of Wayfair’s provider assist technique – our crew members function the exterior ambassadors who assist  the provider companions that feed Wayfair’s huge assortment, and leverage inside companions to execute our strategic imaginative and prescient of providing best-in-class assist to an ever-growing provider base. As an affiliate on the Desk, you’ll work on the core of E-commerce: working on the intersection between clients, suppliers, and know-how!

Extra particularly, on this position, you’ll interact day by day with our ever-growing provider base (20K suppliers driving +$10BN in income) and execute tasks that feed our group’s strategic priorities (like growing a coaching curriculum to assist new teammates, figuring out course of enchancment alternatives, and collaborating with our tech crew to reinforce our provider going through platforms.

Wat You may Do

  • Act because the go-to particular person for our suppliers as they resolve day-to-day points, and supply assist by coaching and educating them on using Wayfair instruments
  • Work successfully throughout our world crew to make sure environment friendly collaboration
  • Construct rapport with our suppliers and inside stakeholders 
  • Suppose critically about our inside processes, proposing and implementing options to enhance effectivity, effectiveness, and the general provider expertise
  • Check new, progressive concepts in pilot packages, figuring out patterns and recommending enchancment alternatives

What You may Want

  • 1-3 years of E-commerce, company retail, administration consulting, tech, gross sales, assist or common account administration expertise most popular
  • Articulate and persuasive communication expertise, each written and verbal
  • A observe report of profitable mission and relationship administration expertise
  • Modern problem-solving expertise, plus the power to dissect and decide root causes of issues, then implement options
  • Potential to multi-task and thrive in a fast-paced setting
  • Confirmed skill to rapidly rise up to hurry
  • Progress mindset and enthusiasm about skilled improvement

An Necessary Observe about Wayfair’s In-Workplace Coverage:

All Boston-based interns, Co-ops, and company staff might be in workplace in a hybrid capability. Workers will work within the workplace on designated days, Monday – Thursday, and work remotely Friday.

Right now, Wayfair doesn’t present sponsorship for employment authorization for this place.

Help for People with Disabilities

Wayfair is totally dedicated to offering equal alternatives for all people, together with people with disabilities. As a part of this dedication, Wayfair will make affordable lodging to the recognized bodily or psychological limitations of certified people with disabilities, until doing so would impose an undue hardship on enterprise operations. If you happen to require an inexpensive lodging to take part within the job utility or interview course of, please tell us by finishing our Accomodations for Applicants form.

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About Wayfair Inc.
Wayfair is likely one of the world’s largest on-line locations for the house. Whether or not you’re employed in our world headquarters in Boston or Berlin, or in our warehouses or workplaces all through the world, we’re reinventing the best way folks store for his or her houses. By our dedication to industry-leading know-how and inventive problem-solving, we’re assured that Wayfair might be dwelling to essentially the most rewarding work of your profession. If you happen to’re on the lookout for fast progress, fixed studying, and dynamic challenges, then you definitely’ll discover that tremendous profession alternatives are knocking.

Irrespective of who you might be, Wayfair is a spot you’ll be able to name dwelling. We’re a neighborhood of innovators, risk-takers, and trailblazers who have a good time our variations, and know that our distinctive views make us stronger, smarter, and well-positioned for achievement. We worth and depend on the collective voices of our staff, clients, neighborhood, and suppliers to assist information us as we construct a greater Wayfair – and world – for all. Each voice, each perspective issues. That’s why we’re proud to be an equal alternative employer. We don’t discriminate on the idea of race, coloration, ethnicity, ancestry, faith, intercourse, nationwide origin, sexual orientation, age, citizenship standing, marital standing, incapacity, gender identification, gender expression, veteran standing, genetic data, or another legally protected attribute.

We’re thinking about retaining your knowledge for a interval of 12 months to contemplate you for appropriate positions inside Wayfair. Your private knowledge is processed in accordance with our Candidate Privateness Discover (which may discovered right here: When you have any questions concerning our processing of your private knowledge, please contact us at [email protected]. If you happen to would relatively not have us retain your knowledge please contact us anytime at [email protected]

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