Associate IT Systems Engineer

Organizational Setting

The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA’s ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Client Services Section (CSS) is responsible for setting standards, providing first and second level support of the IAEA’s desktop computing environment, delivery of the IAEA’s IT training programme and promoting client oriented services. It designs, manages and implements desktop services, including their architecture, processes and policies to meet current and future business requirements. It aims at achieving the delivery of agreed levels of services to clients in compliance with best practices defined by international standards, in particular ITIL.

Main Purpose

• The purpose of the post is to help the IAEA information and communication technology services define, create, and implement repeatable and consistent processes in the design, implementation, and maintenance of IT infrastructure.

Role

• Associate IT Systems Engineer (IT) is (a) a technical specialist supporting the design and formulation of procedures and standards on all aspects of IT infrastructure; (b) a team member supporting and coordinating services delivery; and (c) a project team member soliciting inputs from other specialists and assisting in defining, planning and executing projects.

Functions / Key Results Expected

• Project management support: provides support to the Project Manager while running IT projects on a daily basis to ensure that projects produce the required results. This includes providing support in planning and monitoring the project, and creating/maintaining project documentation.
• Service management: perform tasks to ensure the availability, performance and security of supported services within an agreed time frame. The service components include the software, operating systems, and virtual infrastructure. Tasks include the installation, upgrading, maintenance, monitoring and development of standard operating procedures.
• Technical input: provide technical recommendation based on professional expertise.
• Problem solving: investigate and resolve problems for services within his/her own area of responsibility, following ITIL processes.

Qualifications, Experience and Language skills

• University Degree in Computer Science, Information Technology, or related field.
• Internationally recognized Project Management Certification such as PMP or Prince 2 is desirable.
• Internationally recognized Information or IT Security Certification such as CISSP, CISM, CISA, or GIAC is desirable.
• Minimum of two years of relevant experience in the IT Infrastructure areas indicated above.
• Knowledge of ITIL processes is desirable.
• Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Source: https://iaea.taleo.net/careersection/ex/jobdetail.ftl?job=2024/0410%20(246760)