Associate Systems Administrator, Remote Field Services

About Carvana:

We’ve been changing the game since 2013, and we’re not taking our foot off the gas now! Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings and set ambitious goals in everything we do. If you are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. At Carvana, our customers can hop online to…

• Search and browse our inventory of over 20,000 vehicles that we own and certify
• Narrow down search results using highly intelligent filtering tools/components
• View vehicle details, Carfax reports and 360 rotating studio images for every vehicle
• Secure financing in minutes using Carvana’s in house service or their own bank
• Interact with GUI components to easily customize loan length, down payment and monthly payment
• Generate, upload and eSign all documents online (no ink necessary)
• Schedule front door delivery or pick up at one of our vending machines
• Trade in their existing vehicle or just sell it to Carvana (no purchase necessary)

THIS IS A 100% ON-SITE POSITION (Monday through Friday)

We’re Looking For:

Carvana is looking for a Systems Administrator for our Remote Field Services team. The ideal candidate is a doer with bright ideas, willing to put their game-face on, take on new challenges, and juggle many assignments at once. This is a service desk and user-facing support role. The qualifying candidate must be enthusiastic, energetic, and must take pride in helping people solve their computer problems. Service with a smile is a requirement! You’ll be responsible for traveling up to three hours to help set up new remote locations and support existing locations from all aspects of IT(desktop, server, network, security surveillance, and AV). When not on the road, you’ll be taking incoming calls, emails and walk-ups related to all IT issues and requests from both PC and Mac users. 

What You’ll Be Doing:

• Handle anything that is powered (wired or wireless); at one time or another, someone will ask you to either fix it, explain it, or throw it in a recycling bin!
• Communicate with remote users via phone or email in order to troubleshoot problems using (and sometimes without the use of) remote connectivity tools.
• Log all technical issues in Jira with as much detail as possible.
• Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves.
• Document solutions to new problems and share them with the rest of the team.
• Work with vendors to resolve issues either onsite or on the phone.
• Instruct and train Associate Systems Administrators on advanced troubleshooting techniques and procedures.
• Complete other duties as assigned.
• Ability to participate in an on-call rotation and after hours work when needed.

Required Skills and Experience:

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• High School diploma or equivalent
• Minimum 3-5 years of experience in the technical support field.
• Advanced skills administering Windows Server, Active Directory, DHCP, and other network services.
• Advanced skills in Windows Operating System (recent flavors: Windows 7,8,10) and the knowledge to create and push images.
• Knowledge in Mac OS X (recent flavors: El Capitan, Sierra, High Sierra).
• Experience working with Meraki Security Appliances.
• Experience with all major types of mobile devices (iOS, Android, Windows).
• An understanding of enterprise network environments.
• Basic knowledge and troubleshooting skills for IP Phones.
• Experience with G-Suite including Gmail, Calendar, and Drive.
• Intermediate skills supporting MS Office suite, especially Outlook and Office 365.
• Experience with troubleshooting AV equipment such as HD TVs or Projectors.
• Travel up to 60% to help set up new remote Carvana locations (desktop, server, network, security surveillance and AV).

Legal Stuff:

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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