Batch Recruitment (2 Posts), ICT Associate, GS6, TA, 6 Months, (Kassala & Port Sudan), Sudan, MENA

UNICEF works in a few of the world’s hardest locations, to succeed in the world’s most deprived kids. To save lots of their lives. To defend their rights. To assist them fulfil their potential.

Throughout 190 nations and territories, we work for each little one, in every single place, day-after-day, to construct a greater world for everybody.

And we by no means quit.

For each little one, peace

UNICEF offers humanitarian, peace and improvement help to kids, households, and communities in Sudan, with a give attention to well being, diet, WASH, little one safety, social safety, studying and expertise.

The wants of youngsters and younger individuals at-risk of and affected by the battle, epidemics, and local weather change, are on the coronary heart of UNICEF’s work in Sudan. This contains giant scale response to emergencies and lifesaving wants; funding in preparedness and resilience; searching for sturdy options for displaced individuals; supporting battle prevention, social cohesion, and peace; constructing and strengthening assist to and partnerships with civil society, native and worldwide NGOs, personal sector, frontline employees and native establishments; and preserving and strengthening methods that ship primary providers.

How are you going to make a distinction?

You’ll carry out procedural and a few specialised actions pertaining to UNICEF’s ICT methods, which embody desktop administration and server operations. Specialised actions usually pertain to the set up and routine configuration of ICT system parts and person orientation. Procedural actions embody all different processes that won’t require the applying of specialised info know-how coaching and information, comparable to sustaining technical and person documentation and/or serving as point of interest for receipt and processing of person requests.

As an advocate for kids, you should have the next duties/duties:

Common ICT / Workplace Help:

ICT Associates at this stage carry out a full vary of procedural actions in assist of ICT to make sure efficient communications with shopper departments/divisions/workplaces and environment friendly provision of assist to different ICT employees.

Actions embody:

• Offering first-level assist that features receiving, processing, and logging service requests.
• Managing lifecycle of ICT incidents assigned to him/her in service administration device.
• Offering assist in conferencing with ICT and audiovisual gear as and when requested.
• Creating and assigning work orders.
• Sustaining and updating information (digital and paper) and inner databases.
• Sustaining ICT stock, manuals, and different documentation. This may occasionally require the incumbent to elevate, transfer, mount, or retailer gear.

Minimal ICT Administration:

ICT Associates are accountable for specialised assist pertaining to routine ICT actions requiring thorough understanding and utility of server, working system, {hardware} and software program documentation and performance.

Actions embody:

• Putting in/upgrading, configuring (routine, commonplace) and sustaining methods, instruments and gear.
• Aiding in routine operation and monitoring of server methods.
• Offering second-level person assist/troubleshooting.
• Extracting knowledge from databases to serve the wants and requests of customers, diagnosing errors, and correcting as crucial.
• Performing backups of servers following commonplace backup procedures.
• Aiding within the technology of laptop stories.
• Offering on-the-job orientation for customers in the usage of ICT methods.

To qualify as a Champion for each little one you should have: 

Schooling:

• Completion of Secondary training is required, supplemented with formal coaching in Pc Science, Data Programs, Telecommunications, Engineering. ITIL Basis Certificates or equal buyer assist certification is an asset.

Expertise:

• A minimal of six years of sensible work expertise in info know-how, requiring systematic strategies of troubleshooting and downside fixing is required.
• Expertise in offering help to customers on IT services and products, and use of functions and diagnostic instruments is required.
• Sensible expertise in offering technical and enterprise Buyer Help and Providers is required.
• Sensible expertise and dealing information of varied laptop platforms and functions is required.

Language:

• Fluency in English & Arabic is required. Data of one other official UN language is an asset.

For each Baby, you exhibit…

UNICEF’s Core Values of Care, Respect, Integrity, Belief and Accountability and Sustainability (CRITAS) underpin all the things we do and the way we do it. Get acquainted with Our Values Constitution: UNICEF Values

Core Competencies

• Demonstrates Self Consciousness and Moral Consciousness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drive to attain impactful outcomes (1)
• Manages ambiguity and complexity (1)

In the course of the recruitment course of, we check candidates following the competency framework. Familiarize your self with our competency framework and its totally different ranges: competency framework here.

UNICEF is right here to serve the world’s most deprived kids and our world workforce should replicate the variety of these kids. The UNICEF family is committed to include everyone, regardless of their race/ethnicity, age, incapacity, gender identification, sexual orientation, faith, nationality, socio-economic background, or some other private attribute.
We provide a wide range of benefits to our staff, together with paid parental go away, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the usage of versatile working preparations.
UNICEF strongly encourages the usage of versatile working preparations. UNICEF has a zero-tolerance coverage on conduct that’s incompatible with the goals and goals of the United Nations and UNICEF, together with sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is dedicated to advertise the safety and safeguarding of all kids. All chosen candidates will, subsequently, endure rigorous reference and background checks, and can be anticipated to stick to those requirements and rules. Background checks will embody the verification of educational credential(s) and employment historical past. Chosen candidates could also be required to offer further info to conduct a background verify.

Remarks:

The VA is open to all (inner and exterior candidates). Nonetheless, precedence can be given to employees on TA, UNVs who’ve present expertise working in Sudan particularly in energetic battle areas.

Please point out the responsibility station(s) you like to work at in your cowl letter. 

Eligible employees members within the Nationwide Officers (NO) or Common Service (GS) classes on mounted time period, persevering with or everlasting contracts at Sudan workplace, can apply for the put up and hold a lien in opposition to their unique positions.

The profitable candidate for this emergency recruitment MUST be out there to begin work inside 30 days of receiving a proposal. 

This place just isn’t thought-about an elevated threat function. Nonetheless, UNICEF reserves the suitable to conduct additional vetting/evaluation throughout the scope of kid safeguarding as applicable.

UNICEF’s energetic dedication in direction of range and inclusion is crucial to ship the most effective outcomes for kids. For this place, eligible and appropriate males are inspired to use.

UNICEF appointments are topic to medical clearance. Appointments are additionally topic to inoculation (vaccination) necessities, together with in opposition to SARS-CoV-2 (Covid). Authorities workers which are thought-about for employment with UNICEF are usually required to resign from their authorities earlier than taking on an task with UNICEF. UNICEF reserves the suitable to withdraw a proposal of appointment, with out compensation, if a visa or medical clearance just isn’t obtained, or crucial inoculation necessities will not be met, inside an affordable interval for any motive.

Solely shortlisted candidates can be contacted and advance to the subsequent stage of the choice course of.