Biglinual Spanish/English-Customer Service Representative-CWB (Chubb Workplace Benefits) in Chicago, Illinois

BilingualSpanish/English-Customer Service Represe

Chicago, Illinois 60631 ( 22.50 USD/hour) (Paid Training)

Highlights of the job:

· Industry: Customer Support

· Employment Type: Contract

· Schedule: Needs to be available between 7:00 am- 8:00 pm

· Job Schedule: Onsite

Benefits of this role:

· Opportunity for growth

· Contract role!

· Opportunity to work for one of the top Insurance Organization!

A Day in the Role:

Job Description

· Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment .

· Assume ownership and timeliness in handling callers’ requests in an efficient accurate and professional manner .

· Quickly build rapport and compassionately respond to customers by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments .

· Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries .

· Maintain performance and quality standards .

· Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience .

· Ability to learn the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customers .

Requirements:

· Excellent verbal and written communication skills

· Must have at least 3-5 years of insurance experience with contact center

· Ability to handle high stress.

· Situations. Problem solver/ de-escalation handler

· Data Entry Experience

Next Steps:

TEK systems recruiting team will reach out to you to discuss the next steps in 10 business days.

Pay and Benefits

The pay range for this position is $22.50 – $23.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chicago,IL.

Application Deadline

This position is anticipated to close on Mar 11, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.