Bilingual Contact Centre Representative – Canadian Banking, EasyLine

TD Bank

Job title:

Bilingual Contact Centre Consultant – Canadian Banking, EasyLine


TD Financial institution

Job description

Firm OverviewOur Values
At TD we’re guided by our goal is to counterpoint the lives of our prospects, communities and colleagues, and share a set of values that form our tradition and information our conduct. In change for the way our colleagues present as much as assist TD succeed, we’re dedicated to delivering a colleague expertise grounded in Influence, Development and a Tradition of Care. Irrespective of the place you’re employed throughout TD, we empower you to make an impression at work and in your group, discover and develop your profession and be a part of our caring and inclusive tradition.Making Your Properly-being a Precedence
A supportive tradition that promotes colleague well-being is core to who we’re. At TD, we concentrate on complete well-being with intensive applications to assist colleagues assess, handle, and enhance their well-being throughout 4 core pillars – bodily, monetary, social and psychological/emotional. As well as, we champion a secure and inclusive work setting so colleagues really feel a way of belonging and really feel supported of their private {and professional} progress. By means of our concentrate on well-being, we all know that we may help our colleagues thrive, contribute to our tradition of care, and help higher enterprise outcomes, as a result of when colleagues really feel their finest, they’re extra more likely to do their finest.Our Complete Rewards Bundle
Our Complete Rewards bundle displays the funding we make in our colleagues to assist them, and their households obtain their well-being targets. Complete Rewards at TD features a base wage, variable compensation, and several other different key plans comparable to well being and well-being advantages together with medical, dental, imaginative and prescient & psychological well being protection, financial savings and retirement applications, paid day off, banking advantages and reductions, profession improvement, and reward and recognition applications.How We Work
At TD, we consider in-person connections gas collaboration and collective creativity. Our office expertise empowers colleagues to do nice work side-by-side at TD areas, whereas providing flexibility to work remotely the place it is sensible for the work and workforce. Our groups work in certainly one of three office fashions: Hybrid, Onsite and Primarily Distant. Wherever our colleagues are working, they’re going to all the time have entry to the TD group and expertise our tradition of care.Who We Are
TD is without doubt one of the world’s main international monetary establishments and is the fifth largest financial institution in North America by branches. Day-after-day, we ship legendary buyer experiences to over 27 million households and companies in Canada, america and all over the world. Greater than 95,000 TD colleagues convey their expertise, expertise, and creativity to the Financial institution, these we serve, and the economies we help. We’re guided by our imaginative and prescient to Be the Higher Financial institution and our goal to counterpoint the lives of our prospects, communities and colleagues.
TD is deeply dedicated to being a pacesetter in buyer expertise, that’s the reason we consider that each one colleagues, regardless of the place they work, are buyer dealing with. As we construct our enterprise and ship on our technique, we’re innovating to boost the client expertise and construct capabilities to form the way forward for banking. Whether or not you’ve got acquired years of banking expertise or are simply beginning your profession in monetary providers, we may help you notice your potential. By means of common management and improvement conversations to mentorship and coaching applications, we’re right here to help you in the direction of your targets. As a company, we continue to grow – and so will you.Division OverviewSupporting and serving to is on the coronary heart of every thing we do at our contact centres, and we’re pleased with the worth that we are able to ship 24-hours a day, 7-days per week for greater than 27 million TD prospects. Alongside caring colleagues and supportive leaders, you may have alternatives to develop and make a significant distinction to our prospects, our communities and our enterprise.Job NecessitiesWhat You Must Succeed
We’re proud to work with a bunch of various colleagues. When you have related expertise that is not talked about under, inform us about it in your resume or cowl letter.

  • Excessive Faculty Diploma or equal
  • Bilingual: French & English
  • Distinctive listening expertise and a curiosity to assist prospects meet their wants and resolve considerations. (Choice given to these with expertise in monetary or service industries.)
  • Capacity to multitask and navigate by way of laptop programs, purposes, and a number of screens with pace and accuracy whereas balancing efficiency to satisfy a wide range of metrics.
  • Digital literacy throughout a broad vary of gadgets (e.g., smartphones, tablets, laptops, headsets, and so forth.).
  • Flexibility, resiliency, and a optimistic perspective when responding to difficult conditions.
  • Capacity to work each independently and as a part of a workforce.
  • Integrity when managing delicate buyer info in alignment with Regulatory and Compliance tips associated to servicing and gross sales practices.

Hours37.5Job ParticularsWhat You may Do
Because the voice of TD, you may be captivated with understanding our prospects. Whether or not you are aiding in-bound prospects with account inquiries or resolving a difficulty by recommending a TD services or products, you may assist us supply personalised help to our prospects at any time when they want it. You may persistently ship legendary customer support by making it simple, creating worth, and delivering trusted recommendation to our prospects.
As a valued member of our Contact Centre Group, you’ll:

  • Make individuals’s day: attempt to ship an distinctive customer support expertise by providing pleasant help by way of your information of TD merchandise, providers and options.
  • Resolve issues effectively: resolve buyer inquiries on the first level of contact by asking questions and responding with empathy to their considerations.
  • Obtain your targets: persistently attain efficiency aims, together with buyer expertise survey outcomes, recommendation and high quality targets, compliance rules, and productiveness targets.
  • By no means cease studying: actively take part in ongoing coaching and training help that will help you proceed to develop and develop in your function.

Office MannequinHybridInclusivenessOur Dedication to Variety, Fairness, and Inclusion
At TD, we’re dedicated to fostering an setting the place all colleagues are inspired to convey their genuine selves to work, expertise equitable alternatives, and really feel revered and supported. We’re devoted to constructing an inclusive workforce that displays the variety of the purchasers and the communities by which we stay and serve.Lodging
Your accessibility is necessary to us. Please tell us if you would like lodging (together with accessible assembly rooms, captioning for digital interviews, and so forth.) to assist us take away boundaries so as to take part all through the interview course of.How We’re Serving to Make an Influence in Communities
TD has a long-standing dedication to assist drive progress in the direction of a extra inclusive and sustainable future. That is why we launched the TD Prepared Dedication in 2018, now a multi-year North American initiative. Below the TD Prepared Dedication, we’re concentrating on a complete of $1 billion by 2030 in group giving 4 key, interconnected drivers of change: Monetary Safety, Vibrant Planet, Linked Communities, and Higher Well being. It is our objective to assist help change, nurture progress, and contribute to creating the world a greater, extra inclusive place for our prospects, colleagues, and communities.We look ahead to listening to from you!Extra InfoWe’re delighted that you simply’re contemplating constructing a profession with TD. By means of common improvement conversations, coaching applications, and a aggressive advantages plan, we’re dedicated to offering the help our colleagues must thrive each at work and at house.Colleague Improvement
Should you’re desirous about a selected profession path or want to construct sure expertise, we wish to enable you succeed. You may have common profession, improvement, and efficiency conversations together with your supervisor, in addition to entry to an internet studying platform and a wide range of mentoring applications that will help you unlock future alternatives. Whether or not you’ve got a ardour for serving to prospects and wish to broaden your expertise, otherwise you wish to coach and encourage your colleagues, there are various completely different profession paths inside our group at TD – and we’re dedicated to serving to you determine alternatives that help your targets.Coaching & Onboarding
We’ll present in-person coaching and onboarding periods to make sure you’ve acquired every thing it is advisable to achieve your new function.Interview Course of
We’ll attain out to candidates of curiosity to schedule an interview. We do our greatest to speak outcomes to all candidates by e mail or cellphone name.#LI-NACO #IN-NACONOC: 14201This place requires proficiency in a language aside from French to help prospects, workers or markets situated exterior the province of Quebec or who require providers in a language aside from French.Enterprise LineTD Canada BeliefJob Class – MainName HeartJob Class(s)Name HeartJob HouseholdContact CentreTime SortFull TimeEmployment SortCommonPay ParticularsWe’re dedicated to offering truthful and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue together with your recruiter and ask compensation associated questions, together with pay particulars for this function.Careers Internet Website CitiesCanada-Quebec-Montreal

Anticipated wage


Montreal, QC

Job date

Thu, 07 Mar 2024 07:50:28 GMT

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