Bilingual Contact Centre Representative

418065BR

Job Class – Main

Name Middle

Work Location

43 Champlain Road (477 Paul St.) Company

Employment Kind

Common

Metropolis

Dieppe, Moncton, Riverview

Time Kind

Full Time

Province/State

New Brunswick

Hours

37.5

Office Mannequin

Hybrid

Pay Particulars

We’re dedicated to offering truthful and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue along with your recruiter and ask compensation associated questions, together with pay particulars for this function.

Division Overview

Supporting and serving to is on the coronary heart of every thing we do at our contact centres, and we’re happy with the worth that we will ship 24-hours a day, 7-days per week for greater than 27 million TD clients. Alongside caring colleagues and supportive leaders, you’ll have alternatives to develop and make a significant distinction to our clients, our communities and our enterprise.

Job Particulars

What You’ll Do

Because the voice of TD, you’ll be enthusiastic about understanding our clients. Whether or not you’re helping in-bound clients with account inquiries or resolving a problem by recommending a TD services or products, you’ll assist us supply customized assist to our clients each time they want it. You’ll persistently ship legendary customer support by making it straightforward, creating worth, and delivering trusted recommendation to our clients.

As a valued member of our Contact Centre Crew, you’ll:
Make individuals’s day: attempt to ship an distinctive customer support expertise by providing pleasant assist by way of your data of TD merchandise, companies and options.

Remedy issues effectively: resolve buyer inquiries on the first level of contact by asking questions and responding with empathy to their considerations.

Obtain your objectives: persistently attain efficiency aims, together with buyer expertise survey outcomes, recommendation and high quality objectives, compliance rules, and productiveness targets.

By no means cease studying: actively take part in ongoing coaching and training assist that can assist you proceed to develop and develop in your function.

Job Necessities

What You Have to Succeed

We’re proud to work with a bunch of various colleagues. When you’ve got related expertise that isn’t talked about under, inform us about it in your resume or cowl letter.

Bilingual (French & English)

Excessive College Diploma or equal

Distinctive listening expertise and a curiosity to assist clients meet their wants and resolve considerations. (Desire given to these with expertise in monetary or service industries.)

Capacity to multitask and navigate by way of laptop methods, purposes, and a number of screens with pace and accuracy whereas balancing efficiency to satisfy quite a lot of metrics.

Digital literacy throughout a broad vary of units (e.g., smartphones, tablets, laptops, headsets, and so on.).

Flexibility, resiliency, and a optimistic perspective when responding to difficult conditions.

Capacity to work each independently and as a part of a crew.

Integrity when managing delicate buyer data in alignment with Regulatory and Compliance tips associated to servicing and gross sales practices.

Extra Data

We’re delighted that you simply’re contemplating constructing a profession with TD. By common improvement conversations, coaching applications, and a aggressive advantages plan, we’re dedicated to offering the assist our colleagues must thrive each at work and at dwelling.

Colleague Improvement

For those who’re fascinated by a particular profession path or want to construct sure expertise, we need to enable you to succeed. You’ll have common profession, improvement, and efficiency conversations along with your supervisor, in addition to entry to a web-based studying platform and quite a lot of mentoring applications that can assist you unlock future alternatives. Whether or not you could have a ardour for serving to clients and need to broaden your expertise, otherwise you need to coach and encourage your colleagues, there are various totally different profession paths inside our group at TD – and we’re dedicated to serving to you establish alternatives that assist your objectives.

Coaching & Onboarding

We are going to present in-person coaching and onboarding periods to make sure you’ve received every thing it’s worthwhile to achieve your new function.

Interview Course of

We’ll attain out to candidates of curiosity to schedule an interview. We do our greatest to speak outcomes to all candidates by e mail or cellphone name.

Firm Overview

Our Values

At TD we’re guided by our function is to complement the lives of our clients, communities and colleagues, and share a set of values that form our tradition and information our conduct. In change for the way our colleagues present as much as assist TD succeed, we’re dedicated to delivering a colleague expertise grounded in Influence, Progress and a Tradition of Care. Regardless of the place you’re employed throughout TD, we empower you to make an affect at work and in your neighborhood, discover and develop your profession and be a part of our caring and inclusive tradition.

Making Your Effectively-being a Precedence

A caring and supportive tradition that promotes colleague well-being is core to who we’re. At TD, we give attention to complete well-being with intensive applications to assist colleagues assess, handle, and enhance their well-being throughout 4 core pillars — bodily, monetary, social and psychological/emotional. As well as, we champion a secure, inclusive and supportive work surroundings to assist colleagues really feel a way of belonging, and supported of their private {and professional} progress. By our give attention to complete well-being, we all know that we may help our colleagues thrive, contribute to our tradition of care, and assist higher enterprise outcomes … as a result of when colleagues really feel their greatest, they’re extra prone to do their greatest.

Our Complete Rewards Package deal

Our Complete Rewards bundle displays the funding we make in our colleagues to assist them, and their households obtain their well-being objectives. Complete Rewards at TD features a base wage, variable compensation, and a number of other different key plans corresponding to well being and well-being advantages together with medical, dental, imaginative and prescient & psychological well being protection, financial savings and retirement applications, paid day without work, banking advantages and reductions, profession improvement, and reward and recognition applications.

How We Work

At TD, we imagine in-person connections gasoline collaboration and collective creativity. Our office expertise empowers colleagues to do nice work side-by-side at TD places, whereas providing flexibility to work remotely the place it is sensible for the work and crew. Our groups work in certainly one of three office fashions: hybrid, onsite and primarily distant. Wherever our colleagues are working, they’ll all the time have entry to the TD neighborhood and expertise our tradition of care.

Who We Are

TD is among the world’s main world monetary establishments and is the fifth largest financial institution in North America by branches. Daily, we ship legendary buyer experiences to over 27 million households and companies in Canada, the USA and around the globe. Greater than 95,000 TD colleagues convey their expertise, expertise, and creativity to the Financial institution, these we serve, and the economies we assist. We’re guided by our imaginative and prescient to Be the Higher Financial institution and our function to complement the lives of our clients, communities and colleagues. TD is a buyer obsessed group, and we’re deeply dedicated to being a pacesetter in buyer expertise, that’s the reason we imagine that every one colleagues, regardless of the place they work, are buyer going through. As we construct our enterprise and ship on our technique, we’re innovating to reinforce the client expertise and construct capabilities to form the way forward for banking. Whether or not you’ve received years of banking expertise or are simply beginning your profession in monetary companies, we may help you notice your potential. By common management and improvement conversations to mentorship and coaching applications, we’re right here to assist you in direction of your objectives. As a company, we continue to grow – and so will you.

Inclusiveness

Our Dedication to Range, Fairness, and Inclusion

At TD, we’re dedicated to fostering an surroundings the place all colleagues are inspired to convey their genuine selves to work, expertise equitable alternatives, and really feel revered and supported. We’re devoted to constructing an inclusive workforce that displays the range of the purchasers and the communities through which we dwell and serve.

How We’re Serving to Make an Influence in Communities

TD has a long-standing dedication to assist drive progress in direction of a extra inclusive and sustainable future. That’s why we launched the TD Prepared Dedication in 2018, now a multi-year North American initiative. Below the TD Prepared Dedication, we’re focusing on a complete of $1 billion by 2030 in neighborhood giving 4 key, interconnected drivers of change: Monetary Safety, Vibrant Planet, Related Communities, and Higher Well being. It’s our purpose to assist assist change, nurture progress, and contribute to creating the world a greater, extra inclusive place for our clients, colleagues, and communities.

Lodging

Your accessibility is necessary to us. Please tell us in case you’d like lodging (together with accessible assembly rooms, captioning for digital interviews, and so on.) to assist us take away obstacles with the intention to take part all through the interview course of.

We look ahead to listening to from you!

Job Household

Contact Centre

Job Class(s)

Name Middle

Enterprise Line

TD Canada Belief

Nation

Canada

**Province/State (Main)

New Brunswick

Metropolis (Main)

Dieppe

ProvState 2

New Brunswick

Metropolis(s) 2

Moncton

ProvState 3

New Brunswick

Metropolis(s) 3

Riverview