Bilingual Customer Service Experience – Online Sales Support

Job title:

Bilingual Buyer Service Expertise – On-line Gross sales Help

Firm

Sleep Nation

Job description

Firm Description

At Sleep Nation Canada/Dormez-vous? (SCC/DV), we’re impressed day-after-day by our objective to remodel lives by awakening Canadians to the facility of sleep and our imaginative and prescient to champion sleep as the important thing to more healthy and happier lives, serving to everybody obtain higher tomorrows by higher tonight’s.

Guided by our values – We CARE About Individuals; We WIN Collectively; We DREAM Massive and We DELIVER with Excellence – we’re constructing on our 28-year basis of caring for one another and our prospects’ sleep wants, with ardour and dedication to be one of the best that we will be. We spend money on our sleep ecosystem, modern merchandise, world-class buyer expertise, our communities and numerous best-in-class staff to be Canada’s main sleep associate.

We’re searching for a Bilingual Buyer Service Expertise – On-line Gross sales Help affiliate to affix our rising firm and play a key position in our buyer expertise by making certain every buy ends in a smile!

Job Description

As an affiliate supporting Buyer Service and On-line Gross sales you’ll:

• Reply to incoming calls, emails and chat requests;
• Reply to numerous buyer inquiries together with guarantee claims, on-line order requests and another associated points;
• Meet and exceed name middle objectives for customer support requirements, gross sales objectives, name length and different aims;
• Help the web gross sales staff throughout peak intervals corresponding to Boxing Day, Mad Friday, Cyber Monday, and so forth;
• Help prospects all through their purchasing expertise;
• Present a whole sleep system by understanding buyer wants, merchandise corresponding to mattresses, equipment, adjustable bases, and so forth. and shutting the web sale with them.

{Qualifications}

The {Qualifications} and Expertise we wish to see:

• A minimal of two years’ expertise in a gross sales and/or name middle customer support surroundings
• Any post-secondary schooling is taken into account an asset
• Glorious communication abilities in English and French, each written and verbal, is required
• Avid multitasker
• Capacity to work in a quick paced surroundings and cope with a excessive quantity of buyer requests
• Drawback administration abilities
• Pc abilities and familiarity with packages corresponding to Microsoft Groups, Outlook, PowerPoint, Zoom
• Capacity to drawback clear up successfully inside firm insurance policies and tips
• Tact and diplomacy always with inner in addition to exterior prospects
• Work in a house surroundings

Further Info

Why our Bilingual Buyer Expertise – On-line Gross sales Help associates love working at Sleep Nation Canada/Dormez-vous?:

• This isn’t a job however a CAREER with alternatives for progress and development
• Various and inclusive work surroundings
• We are going to spend money on you and supply intensive coaching, mentoring and steady improvement
• Entry to coaching and improvement platforms
• Full medical, dental advantages and a deferred revenue sharing program
• Annual Wellness Credit score for any merchandise/providers that enhance your well being and well-being, ie., well being assessments, diet counselling, mountaineering sneakers, a yoga outfit or health gear!
• Affiliate Low cost Program the place it is possible for you to to get pleasure from a number of the world’s greatest sleep merchandise
• Maternity/Parental go away high up advantages
• Tuition reimbursement program that covers skilled AND private improvement
• Lengthy service awards, celebrations and different social occasions
• Affiliate Referral Program
• Paid time off to volunteer at your native charity of selection
• Acknowledged as certainly one of Canada’s Most Admired Company Cultures in 2022 by Waterstone Human Capital

Dedication to Fairness, Variety, Inclusion & Belonging (EDI&B)

At SCC/DV, we’re dedicated to constructing an organization tradition of inclusion and variety the place variations are embraced and valued, this permits us to higher perceive and meet the wants of our prospects and the communities we serve. We wish to guarantee each job applicant is handled pretty and with respect concerning race, nationwide or ethnic origin, faith, age, gender, sexual orientation, or incapacity.

About Sleep Nation Canada/Dormez-vous?

Sleep Nation is Canada’s main specialty sleep retailer with a objective to remodel lives by awakening Canadians to the facility of sleep. Sleep Nation Canada operates below the retailer banners; Sleep Nation, Dormez-vous, Endy, Hush and most just lately acquired, Silk & Snow. The Firm has omnichannel and ecommerce operations together with 289 corporate-owned shops and 20 distribution facilities warehouses throughout Canada. Acknowledged as certainly one of Canada’s Most Admired Company Cultures in 2022 by Waterstone Human Capital, Sleep Nation is dedicated to constructing an organization tradition of inclusion and variety the place variations are embraced and valued. The Firm actively invests in its sleep ecosystem, modern merchandise, world-class buyer expertise, communities and its folks. For extra details about Sleep Nation, please go to .

Anticipated wage

Location

Brampton, ON

Job date

Solar, 03 Mar 2024 03:30:51 GMT

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