Bilingual Customer Service Experience – Online Sales Support

Job title:

Bilingual Buyer Service Expertise – On-line Gross sales Assist

Firm

Sleep Nation

Job description

Firm Description

At Sleep Nation Canada/Dormez-vous? (SCC/DV), we’re impressed day by day by way of our goal to rework lives by awakening Canadians to the facility of sleep and our imaginative and prescient to champion sleep as the important thing to more healthy and happier lives, serving to everybody obtain higher tomorrows by way of higher tonight’s.

Guided by our values – We CARE About Individuals; We WIN Collectively; We DREAM Massive and We DELIVER with Excellence – we’re constructing on our 28-year basis of caring for one another and our clients’ sleep wants, with ardour and dedication to be the very best that we could be. We spend money on our sleep ecosystem, progressive merchandise, world-class buyer expertise, our communities and various best-in-class crew to be Canada’s main sleep associate.

We’re searching for a Bilingual Buyer Service Expertise – On-line Gross sales Assist affiliate to hitch our rising firm and play a key function in our buyer expertise by making certain every buy ends in a smile!

Job Description

As an affiliate supporting Buyer Service and On-line Gross sales you’ll:

• Reply to incoming calls, emails and chat requests;
• Reply to numerous buyer inquiries together with guarantee claims, on-line order requests and some other associated points;
• Meet and exceed name middle objectives for customer support requirements, gross sales objectives, name length and different goals;
• Assist the net gross sales crew throughout peak intervals akin to Boxing Day, Mad Friday, Cyber Monday, and many others;
• Assist clients all through their buying expertise;
• Present a whole sleep system by understanding buyer wants, merchandise akin to mattresses, equipment, adjustable bases, and many others. and shutting the net sale with them.

{Qualifications}

The {Qualifications} and Expertise we prefer to see:

• A minimal of two years’ expertise in a gross sales and/or name middle customer support surroundings
• Any post-secondary training is taken into account an asset
• Wonderful communication expertise in English and French, each written and verbal, is required
• Avid multitasker
• Skill to work in a quick paced surroundings and cope with a excessive quantity of buyer requests
• Downside administration expertise
• Laptop expertise and familiarity with packages akin to Microsoft Groups, Outlook, PowerPoint, Zoom
• Skill to drawback clear up successfully inside firm insurance policies and pointers
• Tact and diplomacy always with inner in addition to exterior clients
• Work in a house surroundings

Extra Data

Why our Bilingual Buyer Expertise – On-line Gross sales Assist associates love working at Sleep Nation Canada/Dormez-vous?:

• This isn’t a job however a CAREER with alternatives for development and development
• Numerous and inclusive work surroundings
• We’ll spend money on you and supply in depth coaching, mentoring and steady growth
• Entry to coaching and growth platforms
• Full medical, dental advantages and a deferred revenue sharing program
• Annual Wellness Credit score for any merchandise/providers that enhance your well being and well-being, ie., well being assessments, vitamin counselling, climbing sneakers, a yoga outfit or health gear!
• Affiliate Low cost Program the place it is possible for you to to take pleasure in a few of the world’s greatest sleep merchandise
• Maternity/Parental go away high up advantages
• Tuition reimbursement program that covers skilled AND private growth
• Lengthy service awards, celebrations and different social occasions
• Affiliate Referral Program
• Paid day without work to volunteer at your native charity of alternative
• Acknowledged as considered one of Canada’s Most Admired Company Cultures in 2022 by Waterstone Human Capital

Dedication to Fairness, Range, Inclusion & Belonging (EDI&B)

At SCC/DV, we’re dedicated to constructing an organization tradition of inclusion and variety the place variations are embraced and valued, this enables us to higher perceive and meet the wants of our clients and the communities we serve. We need to guarantee each job applicant is handled pretty and with respect relating to race, nationwide or ethnic origin, faith, age, gender, sexual orientation, or incapacity.

About Sleep Nation Canada/Dormez-vous?

Sleep Nation is Canada’s main specialty sleep retailer with a goal to rework lives by awakening Canadians to the facility of sleep. Sleep Nation Canada operates beneath the retailer banners; Sleep Nation, Dormez-vous, Endy, Hush and most not too long ago acquired, Silk & Snow. The Firm has omnichannel and ecommerce operations together with 289 corporate-owned shops and 20 distribution facilities warehouses throughout Canada. Acknowledged as considered one of Canada’s Most Admired Company Cultures in 2022 by Waterstone Human Capital, Sleep Nation is dedicated to constructing an organization tradition of inclusion and variety the place variations are embraced and valued. The Firm actively invests in its sleep ecosystem, progressive merchandise, world-class buyer expertise, communities and its individuals. For extra details about Sleep Nation, please go to .

Anticipated wage

Location

Brampton, ON

Job date

Solar, 03 Mar 2024 03:27:13 GMT

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