Bilingual Customer Service Experience – Online Sales Support

Job title:

Bilingual Buyer Service Expertise – On-line Gross sales Assist

Firm

Sleep Nation

Job description

Firm DescriptionAt Sleep Nation Canada/Dormez-vous? (SCC/DV), we’re impressed day-after-day via our objective to rework lives by awakening Canadians to the ability of sleep and our imaginative and prescient to champion sleep as the important thing to more healthy and happier lives, serving to everybody obtain higher tomorrows via higher tonight’s.Guided by our values – We CARE About Individuals; We WIN Collectively; We DREAM Massive and We DELIVER with Excellence – we’re constructing on our 28-year basis of caring for one another and our clients’ sleep wants, with ardour and dedication to be the perfect that we may be. We put money into our sleep ecosystem, modern merchandise, world-class buyer expertise, our communities and numerous best-in-class workforce to be Canada’s main sleep associate.We’re on the lookout for a Bilingual Buyer Service Expertise – On-line Gross sales Assist affiliate to affix our rising firm and play a key function in our buyer expertise by making certain every buy ends in a smile!Job DescriptionAs an affiliate supporting Buyer Service and On-line Gross sales you’ll:

• Reply to incoming calls, emails and chat requests;
• Reply to varied buyer inquiries together with guarantee claims, on-line order requests and another associated points;
• Meet and exceed name middle targets for customer support requirements, gross sales targets, name length and different targets;
• Assist the web gross sales workforce throughout peak intervals reminiscent of Boxing Day, Mad Friday, Cyber Monday, and so forth;
• Assist clients all through their buying expertise;
• Present a whole sleep system by understanding buyer wants, merchandise reminiscent of mattresses, equipment, adjustable bases, and so forth. and shutting the web sale with them.

{Qualifications}The {Qualifications} and Expertise we prefer to see:

• A minimal of two years’ expertise in a gross sales and/or name middle customer support atmosphere
• Any post-secondary training is taken into account an asset
• Glorious communication expertise in English and French, each written and verbal, is required
• Avid multitasker
• Potential to work in a quick paced atmosphere and take care of a excessive quantity of buyer requests
• Drawback administration expertise
• Laptop expertise and familiarity with applications reminiscent of Microsoft Groups, Outlook, PowerPoint, Zoom
• Potential to downside resolve successfully inside firm insurance policies and pointers
• Tact and diplomacy always with inner in addition to exterior clients
• Work in a house atmosphere

Extra DataWhy our Bilingual Buyer Expertise – On-line Gross sales Assist associates love working at Sleep Nation Canada/Dormez-vous?:

• This isn’t a job however a CAREER with alternatives for progress and development
• Various and inclusive work atmosphere
• We’ll put money into you and supply intensive coaching, mentoring and steady improvement
• Entry to coaching and improvement platforms
• Full medical, dental advantages and a deferred revenue sharing program
• Annual Wellness Credit score for any merchandise/providers that enhance your well being and well-being, ie., well being assessments, diet counselling, mountaineering sneakers, a yoga outfit or health gear!
• Affiliate Low cost Program the place it is possible for you to to take pleasure in among the world’s finest sleep merchandise
• Maternity/Parental depart prime up advantages
• Tuition reimbursement program that covers skilled AND private improvement
• Lengthy service awards, celebrations and different social occasions
• Affiliate Referral Program
• Paid time off to volunteer at your native charity of selection
• Acknowledged as considered one of Canada’s Most Admired Company Cultures in 2022 by Waterstone Human Capital

Dedication to Fairness, Range, Inclusion & Belonging (EDI&B)At SCC/DV, we’re dedicated to constructing an organization tradition of inclusion and variety the place variations are embraced and valued, this permits us to higher perceive and meet the wants of our clients and the communities we serve. We need to guarantee each job applicant is handled pretty and with respect concerning race, nationwide or ethnic origin, faith, age, gender, sexual orientation, or incapacity.About Sleep Nation Canada/Dormez-vous?Sleep Nation is Canada’s main specialty sleep retailer with a objective to rework lives by awakening Canadians to the ability of sleep. Sleep Nation Canada operates underneath the retailer banners; Sleep Nation, Dormez-vous, Endy, Hush and most not too long ago acquired, Silk & Snow. The Firm has omnichannel and ecommerce operations together with 289 corporate-owned shops and 20 distribution facilities warehouses throughout Canada. Acknowledged as considered one of Canada’s Most Admired Company Cultures in 2022 by Waterstone Human Capital, Sleep Nation is dedicated to constructing an organization tradition of inclusion and variety the place variations are embraced and valued. The Firm actively invests in its sleep ecosystem, modern merchandise, world-class buyer expertise, communities and its folks. For extra details about Sleep Nation, please go to .

Anticipated wage

Location

Montreal, QC

Job date

Sat, 02 Mar 2024 23:44:14 GMT

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