Bilingual Customer Service Representativ

Job title:

Bilingual Customer Service Representativ

Company

BilingualOne

Job description

Job : Bilingual Customer Service Representative
Location: Mississauga, ON Canada
Position: Permanent, hybrid remote work setting after trainingSalary: $60,000/year- $65,000/ year
Hours: Monday to Friday, 9:00 am – 5:30 pm
Training: on the job training
Start Date: ASAPRole and Responsibilities:

• Provides phone support to customers, ie. handles customer inquiries, follows up on all issues, resolves problems
• Provides administrative support and coordinates the activities of the Sales Reps
• Manages customer accounts and explores opportunities to increase revenue
• Prepares, releases, and processes incoming capital and regular sales purchase orders
• Completes necessary paperwork and prepares invoices
• Coordinates estimate preparation, manages repair prioritization based on approval date
• Acts as the key point of contact within the team for all work flow coordination
• Analyzes and participates to the improvement of the department and company’s existing processes
• Contributes to computer programs or internal infrastructure enhancements
• Assesses all customer concerns for reportable Health Canada complaints, and escalates reportable complaints as necessary
• Maintains complete knowledge of company products and services
• Maintains customer confidence by keeping information confidential
• Maintains a positive working relationship with employees from other departments, sales reps and management
• Performs other duties as assigned

Qualifications – Education, Experience, Skills and Expertise

• Fluently bilingual in French and English, both written and verbal
• High School diploma or vocational equivalent is required
• 2-3 years of experience in customer service within an inbound telephone environment, including process coordination role
• Excellent customer service skills and professionalism in order to maintain an exceptional rapport with external and internal customers
• Ability to focus on details, prioritize, organize, follow-up and multi-task
• Ability to develop positive relationships with co-workers and to resolve conflicts and problems
• Ability to manage multiple demands and conflicting priorities simultaneously

If interested, please send me your updated resume in word or pdf at nsrivastava@bilingualone.caThank you,
Niharika

Expected salary

Location

Mississauga, ON

Job date

Fri, 18 Oct 2024 03:30:50 GMT

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