Bilingual Customer Service Representative

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Customer Service Representative

We’re hiring full-time inbound service representatives! You’ll be part of a team reporting to a Supervisor, Customer Experience in October 2024.

Join us at 4475 Griffith St, Saint-Laurent, Quebec H4T 2A2, Canada

Shifts, Training & Work Environment:

Enjoy your weekends off with our Monday through Friday shift from 6:00am – 6:00pm EST.

Our twelve-week ONSITE onboarding and training academy empowers you to confidently connect with customers through core skills like critical thinking, decision-making and communication.

After completing our 12-week onsite training, team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home.

You will be eligible to participate in a bidding process for alternate work shifts, depending on business needs.

Our Culture

We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.

Grow with Grainger

Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you’ll build the skills needed to advance your career across our specialty teams, leadership, or into other departments of our evolving business.

You Will:

• Build and strengthen customer relationships by responding to a high volume of inbound phone calls and emails that leave customers with a positive impression.
• Demonstrate professional and technical oral and written communication skills including reading comprehension.
• Navigate customers’ challenges by using all resources for account selection, product identification, order placement, and order management.
• Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
• Manage and mitigate risk by taking appropriate actions.
• Collaborate daily in a positive, team-based environment that’s committed to doing business with ethics and integrity.

You Have:

• High School diploma or equivalent.
• 1+ years of customer service experience. Inbound customer service center experience preferred.
• Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences.
• Proven proficiency in computer technology; operating and navigating multiple PC-based programs (Microsoft Office, Salesforce) and use of dual monitors.
• Experience with high touch, hands-on, personalized service with customers in a fast-paced environment.
• Ability to commute to our facility.
• Comfortable sitting up to 8 hours a day.
• A secure workspace that is free from distractions dedicated to job activity (Required for work from home/hybrid)
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds. (Required for work from home/hybrid)

Our Benefits:

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked): 

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement: 

We encourage you to apply even if your experience doesn’t perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. 

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role or to a director+ position. 

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request. 

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