Bilingual Customer Service Representative

What Customer Service Operations contributes to Cardinal Health

Cardinal Health Canada, with over 1300 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country.

We are looking for a bilingual, positive and team-oriented individual to join our dynamic Customer Care team remotely, but reporting in to our Head Office in Vaughan Ontario.

Join our Remote Customer Care team for a 12 month contract and make an impact by providing customer front-line excellence support by servicing internal and external clients in the Health Care industry.

The Customer Care Representative processes customer orders and responds to customer inquiries over the phone.

For more information on what it is like to work for us, please watch this video: Cardinal Health – Wings.

Working hours are Monday to Friday from 8:00am – 4:00pm.

Your Contributions to the Organization will be:

  • Responding to customers inquiries over the phone and via email
  • Processing customer purchase orders and sample orders for sales reps.
  • Adapting to new assignments and a fast pace changing environment
  • Working with the team to accomplish related results as needed
  • Creating a legendary customer experience at every interaction and look for ways to contribute to the ongoing success of Cardinal Health Canada

Other duties as required in order to maximize customer relationships by providing consistent responsive information

  • Cardinal Health Canada is dedicated to the health and safety of its employees, customers and communities.

This Job might be for you if:

  • You’re fluent in French and English, written and oral
  • You have 3 to 5 years of experience in a Customer Service environment interacting with internal and external customers
  • You possess excellent computer skills
  • You’ve proven multi-tasking and problem resolution in a fast paced environment
  • You’re motivated to learning new software, JD Edwards experience is preferred
  • You’re meticulous, and excel in interpersonal skills
  • You enjoy working with different computer applications simultaneously
  • Post-Secondary Education preferred

Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Aboriginal peoples and persons with disabilities. Cardinal Health is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting an accommodation at any stage of the hiring process.

_____________________________________________________

Ce que les opérations de service à la clientèle apportent à Cardinal Health

Cardinal Health Canada, qui compte plus de 1300 employés à l’échelle nationale, est un maillon essentiel de la chaîne d’approvisionnement des soins de santé au Canada, fournissant plus de 70 000 produits aux établissements de soins de santé et aux professionnels de la santé dans tout le pays.

Nous recherchons une personne bilingue, positive et ayant l’esprit d’équipe pour rejoindre notre équipe dynamique de service à la clientèle à distance, mais relevant de notre siège social à Vaughan (Ontario).

Joignez-vous à notre équipe de service à la clientèle à distance pour un contrat de 12 mois et faites une différence en fournissant un soutien d’excellence de première ligne à la clientèle en desservant des clients internes et externes dans l’industrie des soins de santé.

Le représentant du service à la clientèle traite les commandes des clients et répond à leurs questions par téléphone.

Les horaires de travail sont du lundi au vendredi de 8h00 à 16h00.

Vos contributions à l’organisation seront :

  • Répondre aux demandes de renseignements des clients par téléphone et par courriel.
  • Traiter les bons de commande des clients et les commandes d’échantillons pour les représentants des ventes.
  • S’adapter à de nouvelles missions et à un environnement en constante évolution.
  • Travailler avec l’équipe pour obtenir les résultats nécessaires.

Pour plus d’informations sur ce que c’est que de travailler pour nous, veuillez regarder cette vidéo : Cardinal Health – Wings.

  • Créer une expérience client légendaire à chaque interaction et chercher des moyens de contribuer au succès continu de Cardinal Health Canada.

Autres tâches requises afin de maximiser les relations avec les clients en fournissant des informations cohérentes et réactives.

Cardinal Health s’engage à respecter l’équité en matière d’emploi et encourage les femmes, les minorités visibles, les Autochtones et les personnes handicapées à poser leur candidature. Cardinal Health s’engage à accommoder les candidats handicapés tout au long du processus d’embauche, conformément à la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario (LAPHO). Notre équipe des ressources humaines est chargée de travailler avec les candidats qui demandent un aménagement à n’importe quelle étape du processus d’embauche.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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