Johnson & Johnson is recruiting for a Bilingual Customer Service Representative for Johnson & Johnson Vision located in Markham, Ontario, Canada. This is a duration-based role for 18-months.
About Johnson & Johnson
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ .
Summary:
The Customer Service Representative (CSR) is the owner of the customer relationship from an operations perspective. You will have direct responsibility for delivering a superior customer experience to an assigned list of accounts/region. You will be responsible for the execution of processes such as customer order intake, order management, order follow-up and troubleshooting. It is also required to operate at a strategic level and demonstrate business analytics to influence customer collaboration. The CSR is also responsible to engage with internal partners to provide resolution to customer complaints.
The Customer Service Representative will collaborate cross functionally with Distribution, Transportation and Sales, Marketing and other business partners as required.
Key Responsibilities:
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