Bilingual Customer Service Representative-CWB (Chubb Work… in Columbia, South Carolina

Description We are seeking a Bilingual Customer Service Representative to join our team in Columbia, South Carolina. This role involves providing exemplary customer service through inbound/outbound calls and emails in a high-volume contact center environment. The successful candidate will be adept at building rapport with customers, resolving inquiries, and maintaining performance and quality standards.

Responsibilities:

• Deliver exceptional customer experiences through efficient handling of customer requests via telephone and email

• Maintain and uphold performance and quality standards

• Work collaboratively with team members and business partners to ensure a positive customer experience

• Analyze information to make appropriate decisions and solve problems, ensuring a positive phone experience for customers

• Navigate multiple systems and applications to research and analyze customer inquiries

• Demonstrate strong problem-solving skills and attention to detail in a fast-paced environment

• Learn and apply the basic concepts of personal lines insurance principles and products offered to our customers

• Respond to customers in a compassionate manner, identifying and exceeding their expectations

• Take ownership of customer requests, handling them in a detail oriented, efficient, and manner

• Assist with special requests as needed and complete additional tasks or projects as assigned. Requirements • Proficiency in both written and spoken English and another language

• Strong customer service skills with a focus on delivering high-quality service

• Excellent communication skills, both verbal and written

• Proficient in Microsoft Excel and other Microsoft Office applications

• Knowledge of operations and research methodologies

• Experience in handling inbound and outbound calls

• Familiarity with insurance policies and procedures, including claim administration

• Ability to manage time effectively and prioritize tasks

• Understanding of benefit functions and hiring processes

• Knowledge of revenue accounting and ability to perform ad hoc financial analyses

• Knowledge of property insurance is a plus

• Excellent collaboration skills and ability to work effectively in a team

• Understanding of basic business principles

• Strong computer skills, including the ability to use software applications

• Willingness to work onsite as required

• Strong decision-making skills

• Knowledge of underwriting procedures and guidelines

• Understanding of salary structures and ability to work effectively with business partners

• Experience in managing disability claims

• Commitment to maintaining high quality standards in all work.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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