Bilingual Customer Service Representative in Florence, South Carolina

Job Description:

Provides prompt, accurate, thorough and courteous responses to all telephone inquiries.

Performs research as needed to resolve inquiries.

Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries.

Accurately documents inquiries.

Initiates minor /clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries.

Coordinates with other departments to resolve problems.

Responds to, researches and/or assists with priority inquiries and special projects as required by management.

Provides feedback to management regarding customer problems, questions and needs

Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.

Follows through on complaints until resolved or reports to management as needed.

Additional Skills & Qualifications

BILINGUAL IN SPANISH AND ENGLISH

Customer Service Experience OR Call Center experience

Excellent verbal communication skills.

Strong human relations and organizational skills.

Ability to handle high stress situations.

Good judgment skills.

Strong customer service skills.

Required Education: High School Diploma or equivalent

Pay and Benefits

The pay range for this position is $14.50 – $14.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Florence,SC.

Application Deadline

This position is anticipated to close on Feb 20, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.