Bilingual Customer Service Representative in Pawtucket, Rhode Island

Description We are seeking a Bilingual Customer Service Representative at our location in Pawtucket, Rhode Island. This role is a vital part of our team, focusing on delivering customer service in a non-public setting. The Bilingual Customer Service Representative will be tasked with answering calls, scheduling client appointments, and managing client data. This is a short term contract employment opportunity.

Responsibilities:

• Manage incoming calls and address customer inquiries.

• Arrange appointments for clients to collect food donations.

• Collect and document new client information accurately.

• Utilize a database system to monitor client interactions and appointments.

• Transport groceries to specified areas within the office.

• Use word processing and spreadsheet software to manage and organize data.

• Offer translation services when required, using Spanish language skills. Requirements • Proficiency in both English and Spanish is necessary as the role involves a significant amount of translation and communication in both languages.

• Prior experience in a customer service role is preferred.

• Must have strong verbal and written communication skills in both English and Spanish.

• Proficiency in Microsoft Office Suite, particularly in Microsoft Word and Microsoft Excel, is required.

• Ability to resolve customer complaints and inquiries in a detail oriented and timely manner.

• Should have excellent problem-solving skills with a customer-centric approach.

• Must be able to multitask and manage time effectively.

• Should be comfortable in a fast-paced, high-volume call center environment.

• A high school diploma or equivalent is required; a higher degree or relevant certifications would be an advantage.

• Must have strong interpersonal skills, with the ability to build and maintain relationships with customers.

• Willingness to work flexible hours, including evenings and weekends, as required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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