Bilingual Customer Service Representative in Sunrise, Florida

Description We are in search of a Customer Service Representative to join our team in Sunrise, Florida. As a Customer Service Representative, you will primarily handle inbound calls while also providing administrative support when needed. This role offers a short term contract employment opportunity in the call center industry.

Responsibilities:

• Handle a high volume of inbound customer calls, providing prompt and efficient service

• Collaborate with a team to manage and distribute incoming calls effectively

• Perform administrative tasks during downtime, including paperwork and outbound calls

• Schedule appointments for fingerprinting when necessary

• Maintain a high level of customer service, addressing and resolving customer inquiries as needed

• Ensure customer credit applications are processed accurately and efficiently

• Update and manage customer records, ensuring accuracy at all times

• Utilize multiple screens for effective task navigation

• Work within business casual dress code guidelines, with jeans acceptable. Requirements

• Bilingual Spanish Required

• Medical/healthcare industry preferred

• Proven experience in answering inbound calls, efficiently handling customer queries and complaints.

• Demonstrated skills in providing excellent customer service, ensuring customer satisfaction and loyalty.

• Previous work experience in a call center customer service role is highly desirable.

• Strong administrative assistance background, with the ability to manage multiple tasks simultaneously and meet deadlines.

• Excellent communication and interpersonal skills, with the ability to interact effectively with all levels of the organization.

• Ability to work in a fast-paced environment and adapt to changing customer service needs.

• Proficiency in using customer relationship management (CRM) software and related tools.

• A positive attitude and strong problem-solving skills to handle customer issues effectively.

• High school diploma or equivalent; higher degree from a recognized institution will be a plus.

• Bilingual or multilingual skills would be a strong advantage.

• Willingness to work in shifts, over weekends, and on public holidays, if required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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