Bilingual Customer Service Representative – Lake Forest Oasis, Lake County – Customer Service Center in Downers Grove, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12342564

Position Overview

The Illinois Tollway is dedicated to providing and promoting a safe and
efficient system of highways while ensuring the highest possible level
of service to our customers. Whether it’s I-PASS, theMove
IllinoisProgram, open road tolling or keeping you safe with our
H.E.L.P. trucks, we are committed to delivering great benefits and
services to customers.

TheTollway is a user-fee system no state or federal tax dollars are used
to support maintenance and operations. Operations are funded by toll and
concession revenues.

Under the leadership of theBoard of Directors and Executive Staff,the
Tollway is committed to achieving the following goals: increase
collaboration with regional transportationand planning agencies, promote
the regional economy, maintain financial integrity, foster environmental
responsibility andsustainability, maintain the safety and efficiency of
the Tollway system, further transparency and accountability, enhance
customer service, and maintain public trust.

In support of this mission, Customer Service Representative(s) act as
the primary point of contact for our customers helping to ensure that
all customer inquiries handled both efficiently and accurately. The
Customer Service Representative is also responsible for educating our
customers on I-PASS products to provide a value-added experience for our
patrons.

Essential Job Functions

Customer Service Representative responsibilities include but are not
limited to:

• Interacting with customers via telephone, email or in person to
  provide support and information on I-PASS and invoice accounts with
  limited supervision while meeting timeliness and accuracy standards
• Processing customer financial applications, processing payments,
  performing reconciliation activities and investigating issues
  related to customer accounts
• Educating customers on the advantages of our I-PASS products to
  further improve market penetration levels
• Handling large volumes of mail including, but not limited to,
  payments, new applications, inventory/transponder requests, account
  updates, and customer complaints and/or questions.
• Handling extremely confidential information in accordance with PCI
  Standards/Compliance
• Performs other duties as needed

Qualifications

Education (Required)

• High School graduate or GED Equivalent

Skills and Experienced (Required)

• Minimum of three to five years of customer service experience
  working within a retail, sales, call center or similar customer
  service environment.
• Excellent verbal and interpersonal communication skills
• Previous cash handling skills are required
• Superior organizational, problem-solving and critical-thinking
  skills
• Ability to use a range of technology and tools, including but not
  limited to Microsoft Office
• Must be willing to travel to other locations, if needed
• Must be able to work varying schedules, including but not limited to
  weekend shifts
• Candidates must score 30wpm or higher on a typing test in order to
  be granted an interview
• Bilingual, preferably Spanish, or Polish
  • Employees who are proficient in another language, for example,
    Spanish or Polish, shall be required to use their interpretive
    skills whenever requested while on duty.

Skills and Experienced (Preferred)

• Knowledgeable of the Tollway back-office system(s):
• Electronic Toll Collection, specifically SAP ATS

The Illinois Tollway is committed to creating a diverse environment
and is proud to be an equal employment opportunity employer. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, marital status, na ional origin or
ancestry, disability, unfavorable discharge from military services, age,
order of protection status, military status, sex or sexual
orientation.