Bilingual Customer Service Representative Plaza 21 Wadsworth/Waukegan, Lake County in Downers Grove, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12405163

Essential Job Functions

Customer Service Representative responsibilities include but are not
limited to:
Interacting with customers via telephone, email or in person to provide
support and information on I-PASS and invoice
accounts with limited supervision while meeting timeliness and accuracy
standards
Processing customer financial applications, processing payments,
performing reconciliation activities and investigating issues related to
customer accounts
Educating customers on the advantages of our I-PASS products to further
improve market penetration levels
Handling large volumes of mail including, but not limited to, payments,
new applications, inventory/transponder requests, account updates, and
customer complaints and/or questions.
Handling extremely confidential information in accordance with PCI
Standards/Compliance
Performs other duties as needed

Qualifications

Education (Required)
High School graduate or GED Equivalent

Skills and Experienced (Required)
Minimum of three to five years of customer service experience working
within a retail, sales, call center or similar customer service
environment.
Excellent verbal and interpersonal communication skills
Previous cash handling skills are required
Superior organizational, problem-solving and critical-thinking skills
Ability to use a range of technology and tools, including but not
limited to Microsoft Office
Must be willing to travel to other locations, if needed
Must be able to work varying schedules, including but not limited to
weekend shifts
Candidates must score 30wpm or higher on a typing test in order to be
granted an interview
[]{#isPasted}Bilingual, preferably Spanish, or Polish-
Employees who are proficient in another language, for example, Spanish
or Polish, shall be required to use their interpretive skills whenever
requested while on duty.

Skills and Experienced (Preferred).
Knowledgeable of the Tollway back-office system(s):
Electronic Toll Collection, specifically SAP ATS

The Illinois Tollway is committed to creating a diverse environment
and is proud to be an equal employment opportunity employer. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, marital status, national origin or
ancestry, disability, unfavorable discharge from military services, age,
order of protection status, military status, sex or sexual
orientation.