Express Services

Bilingual Customer Service Support

Top Job

Located in Markham, ON

Salary: $58000

Full job description

a leading supplier of high-quality supplies Cookware, Plumbing and design specific brands.

Our mission is to provide our customers with the best products and customer service in the industry.

Job Description:

We are seeking an experienced Bilingual Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients through phone, email, and live chat support. The customer service representative will also be responsible for managing customer orders, resolving customer issues, and providing product information to customers.

Responsibilities:

Answering customer inquiries via phone, email, and live chat

Assisting customers with product information and purchasing decisions

Resolving customer issues in a timely and professional manner

Managing customer orders and ensuring timely delivery

Collaborating with internal teams to resolve customer concerns

Maintaining customer accounts and records

Assist with the warehouse for Shipping products

Requirements:

Minimum of 1 year of experience in customer service or related field

Excellent verbal and written communication skills

Strong problem-solving and decision-making abilities

Ability to work independently and as part of a team

Strong attention to detail and organizational skills

This is a direct hire role starting at $57,000

Monday to Friday

We are an equal opportunity employer and welcome applicants of all backgrounds and experiences. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Express Office: Richmond Hill

9040 Leslie Street

Suite 219

Richmond Hill, ON L4B 3M4

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