TD Bank
Job title:
Bilingual (EN/FR) Direct Investing Cellphone Specialist-Ottawa
Firm
TD Financial institution
Job description
Firm OverviewOur Values
At TD we’re guided by our function is to counterpoint the lives of our prospects, communities and colleagues, and share a set of values that form our tradition and information our conduct. In alternate for a way our colleagues present as much as assist TD succeed, we’re dedicated to delivering a colleague expertise grounded in Affect, Development and a Tradition of Care. Regardless of the place you’re employed throughout TD, we empower you to make an impression at work and in your neighborhood, discover and develop your profession and be a part of our caring and inclusive tradition.Making Your Effectively-being a Precedence
A supportive tradition that promotes colleague well-being is core to who we’re. At TD, we concentrate on whole well-being with in depth packages to assist colleagues assess, handle, and enhance their well-being throughout 4 core pillars – bodily, monetary, social and psychological/emotional. As well as, we champion a protected and inclusive work setting so colleagues really feel a way of belonging and really feel supported of their private {and professional} progress. Via our concentrate on well-being, we all know that we can assist our colleagues thrive, contribute to our tradition of care, and help higher enterprise outcomes, as a result of when colleagues really feel their greatest, they’re extra prone to do their greatest.Our Whole Rewards Bundle
Our Whole Rewards package deal displays the funding we make in our colleagues to assist them, and their households obtain their well-being objectives. Whole Rewards at TD features a base wage, variable compensation, and several other different key plans comparable to well being and well-being advantages together with medical, dental, imaginative and prescient & psychological well being protection, financial savings and retirement packages, paid time without work, banking advantages and reductions, profession improvement, and reward and recognition packages.How We Work
At TD, we consider in-person connections gasoline collaboration and collective creativity. Our office expertise empowers colleagues to do nice work side-by-side at TD places, whereas providing flexibility to work remotely the place it is sensible for the work and group. Our groups work in considered one of three office fashions: Hybrid, Onsite and Primarily Distant. Wherever our colleagues are working, they will all the time have entry to the TD neighborhood and expertise our tradition of care.Who We Are
TD is likely one of the world’s main world monetary establishments and is the fifth largest financial institution in North America by branches. Each day, we ship legendary buyer experiences to over 27 million households and companies in Canada, america and world wide. Greater than 95,000 TD colleagues convey their abilities, expertise, and creativity to the Financial institution, these we serve, and the economies we help. We’re guided by our imaginative and prescient to Be the Higher Financial institution and our function to counterpoint the lives of our prospects, communities and colleagues.
TD is deeply dedicated to being a pacesetter in buyer expertise, that’s the reason we consider that each one colleagues, regardless of the place they work, are buyer dealing with. As we construct our enterprise and ship on our technique, we’re innovating to reinforce the shopper expertise and construct capabilities to form the way forward for banking. Whether or not you have obtained years of banking expertise or are simply beginning your profession in monetary companies, we can assist you understand your potential. Via common management and improvement conversations to mentorship and coaching packages, we’re right here to help you in the direction of your objectives. As a company, we continue to grow – and so will you.Division OverviewEach single day is an journey! Inside TD’s Contact Middle, you may discover a neighborhood of colleagues serving to TD’s 25+ million prospects to attain their life objectives.Your function inside the Contact Middle is crucial to TD’s success, as our prospects are on the middle of all the pieces we do. You will help prospects and inside/exterior companions with a wide range of monetary companies by inbound and outbound calls, and digital channels.Develop, be taught and lead; past your day-to-day work, you may be supported with skilled improvement and inspired to construct an thrilling profession at TD. You will assist ship a legendary expertise to our enterprise, our prospects’ lives and our communities.Job Necessities
- Highschool diploma and one (1) or extra years of related expertise
- Should be bilingual in English & French
- Superior abilities and experience in a wide range of recommendation and repair associated actions to supply prospects / companions with recommendation on transactions, actions and product options
- Sound communication abilities to speak uncommon and/or complicated content material in a transparent method
- Possess pc & multi-tasking abilities
- Thrive in a dynamic and time-sensitive setting
- Superior information of our enterprise and perceive the features of our numerous enterprise areas
- Passionate and fascinating particular person with a need to constantly and compassionately ship superior buyer expertise
Hours37.5Job ParticularsIt begins if you choose up the cellphone or log in on-line. With every dialog, you may be enjoying one of the vital essential roles supporting our prospects’ happiness with the financial institution. Each day, you’ll:
- Present prospects with one of the best options and provide superior steerage and experience on how TD’s digital belongings can assist them to satisfy their monetary wants now and sooner or later.
- Ship excellent service and/or gross sales help with reasonably complicated transactions associated to monetary services and products with the goal to supply full and proper options the primary time.
- Play a key function in addressing considerations and offering subject material steerage to prospects and/or companions; and be accountable for drawback fixing and/or elevating issues to the suitable individuals.
- Work in the direction of reaching set objectives whereas being an envoy for innovation by providing legendary experiences and trusted recommendation.
- Collect and analyze knowledge to determine and assist clear up complicated issues; use sound understanding of course of/coverage danger when recommending exceptions exterior basic pointers
- Work successfully as a group, use and be taught from one another’s information and help your co-workers to resolve buyer points.
Carry your entire self to work and have enjoyable! That is your likelihood to outline each new day, embrace the journey and make a significant contribution that helps to ship outcomes and achieve nice issues in your profession and the shoppers of TD! Most significantly, you may be our voice at TD. Each cellphone name you reply, each message you ship is your likelihood to shine!Office MannequinHybridInclusivenessOur Dedication to Range, Fairness, and Inclusion
At TD, we’re dedicated to fostering an setting the place all colleagues are inspired to convey their genuine selves to work, expertise equitable alternatives, and really feel revered and supported. We’re devoted to constructing an inclusive workforce that displays the variety of the shoppers and the communities wherein we reside and serve.Lodging
Your accessibility is essential to us. Please tell us if you would like lodging (together with accessible assembly rooms, captioning for digital interviews, and so on.) to assist us take away limitations so to take part all through the interview course of.How We’re Serving to Make an Affect in Communities
TD has a long-standing dedication to assist drive progress in the direction of a extra inclusive and sustainable future. That is why we launched the TD Prepared Dedication in 2018, now a multi-year North American initiative. Beneath the TD Prepared Dedication, we’re concentrating on a complete of $1 billion by 2030 in neighborhood giving 4 key, interconnected drivers of change: Monetary Safety, Vibrant Planet, Linked Communities, and Higher Well being. It is our objective to assist help change, nurture progress, and contribute to creating the world a greater, extra inclusive place for our prospects, colleagues, and communities.We sit up for listening to from you!Extra InfoProfitable candidates should be accessible to begin coaching for our June begin date.Coaching:
Specialised enterprise and trade coaching and ongoing help supplied all through worker onboarding interval, with attendance for all coaching being necessary.13 weeks full time paid coaching – Monday to Friday, 9am to 5pmHours:
Full time: 37.5 hours per weekYou should be accessible and versatile to work a rotational shift; this can be a week by week schedule that can have you ever rotating weekly begin intervals of days, afternoon and night shifts 7am-10pm Monday to Friday. You’ll obtain two consecutive days off and you should have a 3 week advance discover of your rotational shift.The primary 60 days of coaching onsite, hybrid afterwards.Enterprise LineCompanyJob Class – MainName MiddleJob Class(s)Name MiddleJob HouseholdContact CentreTime SortFull TimeEmployment SortCommonPay ParticularsWe’re dedicated to offering honest and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue along with your recruiter and ask compensation associated questions, together with pay particulars for this function.Careers Internet Web site CitiesCanada-Ontario-Ottawa
Anticipated wage
Location
Ottawa, ON
Job date
Sat, 23 Mar 2024 01:04:06 GMT
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