OneTouch Direct
Job title:
Bilingual – French Canadian – Consumer Relations Representative
Company
OneTouch Direct
Job description
At OneTouch Direct, we pride ourselves on creating a culture centered around care for both our customers and our employees. As a leading provider of contact center solutions since 1998, we offer a vibrant and engaging workplace where teamwork thrives. We are currently seeking a passionate Bilingual Customer Service Representative – French Canadian to join our dynamic team.In this position, you will leverage your bilingual skills to provide exceptional service and support to our French Canadian clients, ensuring they have a seamless and satisfying experience with our products and services.Key Responsibilities:
- Respond to incoming customer inquiries in both French Canadian and English.
- Resolve customer issues effectively while delivering outstanding service.
- Provide accurate product information and guidance tailored to customer needs.
- Document customer interactions and maintain up-to-date records.
- Collaborate with team members to enhance service delivery and customer satisfaction.
Requirements
- Fluency in both French Canadian and English is essential.
- Previous experience in customer service, preferably in a call center setting.
- Strong communication and interpersonal skills.
- Proficient in using computers and navigating multiple software programs.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Problem-solving ability with a keen attention to detail.
- Commitment to delivering superb customer experiences.
Benefits
- Full time. 40 hours per week, Monday to Friday schedule.
- Great earning opportunities. Hourly base salary + language premium + supplemental benefits!
- Benefits. Heath Care Plan plus Extensive paid Training!
- Culture: Diverse, welcoming culture
- Referrals: Refer a friend and earn up to $2,000 per person!
- Great Starting Pay. Make $21.05 / hour from the comfort of your home!
Expected salary
$39312 per year
Location
Saint Catharines, ON
Job date
Fri, 07 Feb 2025 23:15:43 GMT
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