Bilingual (French) Collections Agent-High Risk- Must have financial exp

Job title:

Bilingual (French) Collections Agent-High Risk- Must have financial exp

Company

Teamrecruiter.com

Job description

One of our major banking clients is looking for a Bilingual (French) Collections Agent-High Risk- Must have financial exp.
Length: 6 months contract with the possibility of extension
Physical Working Location: Mississauga, ON or Montreal QC- Hybrid role- Once a month on site
Working Hours: 7am- 11pm Monday to Friday, 8am to 6pm Saturday & 1-8pm Sunday
Line of business: Collections‘The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting… or you may be asked to start sooner than the expected start date if you are able to do so !’Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to yangzom@teamrecruiter.comPlease mention the job title above in the subject line
The recruiter in charge of this role is YangzomAfter you have submitted your resume via e-mail please complete the application for this specific job by clicking ‘Submit Your Resume for this Job’ at the bottom of this page to match your resume to the job.If you are interested in further opportunities, why not also do a general registration in our database. By visiting our website and clicking on ‘Database Registration’If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.
Requirements:
Mandate Late-Stage Dialer agent:
The Late Stage Collections, Call center agent is accountable for collecting 3+ cycle delinquent and overdrawn accounts while maintaining a high standard of efficiency and customer/client service focus within a collection call center environment.?They are to maintain objectivity with each customer encounter.? Assess risk and make payment arrangements within established process or refer customers for alternate re-payment solutions (i.e.. Reduced or deferred payment programs, restructure, hardship, etc.).? Engage in pro-active solution outreach offers to non-delinquent segment of borrowers. Determine if alternate Collection strategies should be considered, i.e. Assign them to an agency, recommend Legal action, assign to Door knock program, etc. They are to document all activity details in appropriate system to reflect action taken. Agents are expected to meet specific quality and metric targets align with the LOB.Daily Responsibilities:
Perform In-bound/Outbound collections call to clients regarding passed due payments
Respond to inquiries regarding delinquent accounts and negotiate payment arrangement
Offer Hardship solutions to customers by completing risk assessments
Perform other related service responsibilities as required
Document all activity details in appropriate systems
Manages all transactions related to customer and branch calls or refers to appropriate internal business groups.
Follows documented policies and procedures to execute transactions, activities and processes within assigned authorities.
Qualifications:
Skills:
Verbal and written communication skills, customer service and negotiation skills.
Ability to work independently and manage one’s time.
Ability to accurately document and record customer/client information.
Knowledge of federal, state, and company policies, procedures and regulations as related to collections.
Previous experience with computer applications, such as Microsoft Word, and any other related collections software a plus.Education/Experience:
High school diploma or GED required.
3+ years financial and/or customer service experience required.
Proficient in both French/English
Candidates should be process oriented and comfortable negotiating through sensitive situations.
Fast learner and able to work independently
Candidates should have previous experience with high volumes
Open to candidates with previous service or sales backgrounds
Previous collections experience a nice to havePlease note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/, or on Twitter at https://twitter.com/TeamRecruiter.We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.Have a great day.At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com.CAMSC and ACSESS certified‘…All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing’‘Please note that emails from our Recruitment Firm may inadvertently be sent to your Spam Folder. When contacted regarding an employment opportunity, please keep an eye on your Spam/Junk Folder to avoid missing important communication.’THE EMPLOYER OF RECORD FOR THIS ROLE WILL BE TEAM RECRUITER / SE.Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.

Expected salary

Location

Mississauga, ON – Montreal, QC

Job date

Fri, 14 Mar 2025 00:05:15 GMT

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